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FAQs

Will I be charged for the cost of an audit?

ASQA undertakes two distinct types of audit:

  • registration audits
  • compliance audits

The cost of registration audits is factored into ASQA's application fees and you are not charged an additional fee for a registration audit.

Compliance audits are charged at the following rate:

  • $250 per auditor per hour (with a minimum charge of $1,000)
  • plus any official ASQA travel costs
  • plus, if any part of the audit is conducted outside Australia, any additional reasonable expenses incurred by ASQA relating to that part of the audit.

The charge applies to time spent by ASQA, including time spent in conducting the audit, auditor travel, preparing the audit report and reviewing any additional evidence (where non-compliance has been identified).

ASQA cannot provide an estimate of the cost of your audit in advance, as the final cost of the audit depends on the time taken to conduct the audit, including the time taken by the auditor to analyse and report on any additional evidence provided in response to non-compliance identified at audit.

ASQA will invoice you when the audit is finalised.

Currently, no charges apply to compliance audits against the legislative requirements under the Education Services for Overseas Students Act 2000 (the ESOS Act).

Will ASQA assess my VET and CRICOS registration at the same audit?

In most cases, if you have submitted the applications simultaneously, ASQA will assess compliance with the requirements for both registered training organisation (RTO) and Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) registration at the same audit. ASQA will audit according to the student-centred audit model and the five stages of the student journey and the relevant standards—Standards for RTOs 2015, the National Code 2018, and/or the ELICOS Standards 2018—for each stage.

Are state or territory occupational regulators/licensing bodies involved in ASQA audits?

A representative of a state or territory occupational licensing body may be invited to be part of the audit team and contribute to an ASQA audit as a technical advisor.

The technical advisor may provide ASQA with evidence-based recommendations.

Can I change a scheduled audit date if my circumstances change?

Audit dates can be changed in certain circumstances such as serious illness, however, ASQA will not change a date because it no longer suits a provider.

If you wish to change the date of your audit, you will need to contact your assigned auditor. The auditor will try to organise a new date within a one-month timeframe.

Can I have a copy of my audit report?

Yes, you will receive a copy of the audit report or evidence analysis when ASQA notifies you of the outcome of the audit.

How do I appeal an ASQA decision about my audit?

If you are dissatisfied with a decision made by ASQA, you have a number of options:

  • consider the reasons for the decision, address the outstanding areas of non-compliance and submit a new application (where the audit relates to an application)
  • ask ASQA to reassess its position (applies to certain decisions only)
  • ask ASQA to review the decision (applies to certain decisions only)
  • apply to have the decision reviewed by the Administrative Appeals Tribunal (AAT).

ASQA will inform you of your options when advising you of ASQA’s decision.

How does ASQA ensure consistency amongst its auditors?

ASQA constantly seeks to ensure consistency among its auditors and employs several formal processes to minimise the potential for audit variation, including:

  • Regulatory moderation workshops: these are focused on moderating issues that may lead to inconsistency in audit outcomes, and on sharing approaches to overcome these issues.
  • Auditor moderation log: a dynamic record of ASQA’s agreed position on compliance issues. Auditors refer to this log when making compliance recommendations.
  • Audit report guidance: to ensure consistency in audit report content, auditors refer to a guide, which focuses on reasons for non-compliance, action required, and analysis of additional evidence/response.
  • Other processes that contribute to audit consistency including an online auditor discussion board.

ASQA also promotes transparency and accountability in its audit program through undertaking quarterly audit surveys each year.

How much will a compliance audit cost?

The cost of a compliance audit of your RTO registration is calculated according to the following formula:

  • $250 per auditor per hour (with a minimum charge of $1,000)
  • any official ASQA travel costs
  • if any part of the audit is conducted outside Australia, any additional reasonable expenses incurred by ASQA relating to that part of the audit.

The charge applies to time spent by ASQA, including time spent on conducting the audit, auditor travel, preparing the audit report and reviewing any additional evidence (where non-compliance has been identified).

Currently, no charges apply to compliance audits against the legislative requirements under the Education Services for Overseas Students Act 2000 (ESOS Act).

ASQA cannot provide an advance estimate of the cost of your audit. This cost depends on the audit scope and findings.

How much will my compliance audit cost?

The cost of a compliance audit of your RTO registration is calculated according to the following formula:

  • $250 per auditor per hour (with a minimum charge of $1,000)
  • any official ASQA travel costs
  • if any part of the audit is conducted outside Australia, any additional reasonable expenses incurred by ASQA relating to that part of the audit.

The charge applies to time spent by ASQA, including time spent on conducting the audit, auditor travel, preparing the audit report and reviewing any additional evidence (where non-compliance has been identified).

Currently, no charges apply to compliance audits against the legislative requirements under the Education Services for Overseas Students Act 2000 (ESOS Act).

ASQA cannot provide an advance estimate of the cost of your audit. This cost depends on the audit scope and findings.

Can providers give feedback after an audit?

Providers are invited to provide feedback through ASQA's Audit Survey. The survey is carried out quarterly, through an online questionnaire.

You can also contact ASQA at any time to:

  • provide feedback
  • request more information, or
  • lodge a formal complaint.

To provide feedback please email feedback [at] asqa.gov.au.

To make an enquiry (for example, about your registration), contact the ASQA Info line at enquiries [at] asqa.gov.au or on 1300 701 801.

To make a formal complaint about ASQA, complete and submit a Complaint about ASQA form.

Does our RTO still need to submit CCOS data if we have submitted AVETMISS data?

If your RTO submitted 2017 delivery activity data directly or through a state authority to the AVETMISS national collection, your RTO has met its competency completion reporting requirements and will not be able to access CCOS.

RTOs that had been granted exemptions from reporting 2017 data to the AVETMISS national collection must report their aggregated activity data through CCOS by 30 June 2018.

RTOs that conducted no delivery activity in 2017 MUST submit a statutory declaration to qidata [at] asqa.gov.au testifying to this fact by 30 June 2018, if they have not already done so.

All RTOs will receive an email in coming weeks informing them of their individual obligations.

If our RTO did not deliver any training and assessment for the previous calendar year, who do we notify?

RTOs which conducted no training and assessment activity throughout 2017 are required to notify ASQA by submitting a statutory declaration to qidata [at] asqa.gov.au by 30 June 2018.

What type of providers are exempt from the AVETMISS reporting requirements?

There is are a range of Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS) reporting exemption categories that may apply to registered training organisations (RTOs) or to the delivery of training products.

Please refer to the National VET Data Policy for detailed information.

What types of exemptions are available from the AVETMISS reporting requirements?

There are a range of AVETMISS reporting exemption categories that may apply for particular learner cohorts or to the delivery of training products.

Please refer to the National VET Data Policy for detailed information.

Where can I obtain further information regarding AVETMISS data requirements?

For further information, and a range of fact sheets about data collection and reporting, please see the:

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