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FAQs

Who do I contact for queries or errors regarding AVETMISS data submission?

NCVER’s helpdesk is available via telephone 1800 649 452 or www.ncver.edu.au/contactform.html

Who do I send my AVETMISS data to?

Usually data regarding government funded training is submitted to the relevant State Training Authority and other training data is submitted to NCVER. Please visit the NCVER website for further details.

Can RTOs charge a fee for issuing a credit to learners for units of competency and/or modules? (Clause 3.5)

The Standards do not prevent RTOs from charging a fee for issuing a credit to learners for units of competency and/or modules.

What are my options if I disagree with ASQA’s decision about my application?

If you are dissatisfied with a decision made by ASQA, for example, to reject your application for initial registration, you have a number of options:

  1. Consider the reasons for the decision and submit a new application (learn more about making sure you are ready to apply for initial registration)
  2. Ask ASQA to reassess its position (applies to certain decisions only)
  3. Ask ASQA to review the decision (applies to certain decisions only)
  4. Apply to have the decision reviewed by the Administrative Appeals Tribunal (AAT). Refer to the ASQA fact sheet―AAT review of an ASQA decision.

Is it possible for ASQA to provide detailed advice on ‘how to be compliant’?

ASQA provides detailed guidance on what compliance with the Standards might look like in its publications, which include:

However, the information in these documents provides guidance only. It’s important to understand that the VET Quality Framework, which includes the Standards for RTOs 2015, does not prescribe how an RTO must demonstrate compliance. As such, what compliance will look like will vary for each provider, depending on factors including scope of registration, student cohorts, delivery modes, and so on. ASQA cannot provide a one-size-fits-all guide to compliance for all RTOs. Rather, each RTO has the autonomy to determine the best practices that suit their business model.

Can I find out the Compliance History of another provider?

ASQA can release certain information to the public if satisfied that the release of the information would reasonably inform a person’s choice to enrol as a VET student with a registered training organisation, encourage improvement in the quality of vocational education and training services provided, or encourage compliance with the VET Quality Framework.

ASQA publishes a list of regulatory decisions it has taken in relation to specific providers.

ASQA does not publish or share providers’ Compliance Histories as these are only one indicator that feeds into a provider’s profile and may be subject to misinterpretation as an endorsement or an indicator of provider quality.

How can I check my Compliance History?

You can find out your Compliance History category by emailing enquiries [at] asqa.gov.au. The enquiry must be sent by one of your organisation’s registered email contacts, as listed on training.gov.au.

For privacy reasons, ASQA is unable to provide information on your organisation’s Compliance History over the phone.

My funding agency or another third party is asking for my provider’s risk rating—what can I tell them?

ASQA has advised relevant bodies that risk ratings are no longer available.

You may refer third parties seeking your risk rating to ASQA’s website which advises that ASQA no longer applies risk ratings to providers.

Why are risk ratings no longer in use?

Risk ratings are often used in transactional regulatory models where regulation focuses largely on assessing applications for approval. ASQA’s regulatory approach has shifted from a transactional model to a risk-based model, which relies on the analysis of data and intelligence and the identification of risks posed at both the system and provider levels.

Are nominal hours referred to as supervised hours for assessment?

Yes. Nominal hours are also referred to as supervised hours for course accreditation. Nominal hours represent the supervised, structured learning and assessment activity required to sufficiently address the content of each unit.

Does ASQA expect RTOs to be able demonstrate $50,000 in assets to show financial viability?

No—there is no requirement for an organisation to demonstrate any specified minimum value of total assets.

Refer to the Fact sheet—Financial viability risk assessment for more information on how ASQA assesses applicants’ financial viability.

Can ASQA verify if my training and assessment strategies are compliant before I submit them with my application?

ASQA cannot teach providers specifically how to comply with the standards and cannot provide private rulings. This is because it is important for training providers to design tools and systems that meet their specific business needs and for each unique business to demonstrate to ASQA how the standards are being met.

ASQA assesses the compliance of your training and assessment strategies through the application process. If your strategies are not compliant, ASQA will provide you with 20 working days to rectify the situation and provide evidence that you have done so.

Will lodging a complaint about ASQA result in any kind of regulatory action against me?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units.

However, in some cases, ASQA may become aware of non-compliance when investigating your complaint. ASQA is obliged to act in all cases where non-compliance is detected.

Will my complaint about ASQA be reviewed by someone outside of ASQA?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units. This reporting arrangement provides a measure of confidentiality for the complainant.

In exceptional circumstances, ASQA may engage the services an external body (e.g. where specialist investigatory skills are required).

Will lodging a complaint about ASQA result in a regulatory decision being revoked?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units.

The investigation of your complaint will not affect any previous regulatory decisions made in relation to your registration.

If you wish to seek review of a regulatory decision, you will need to apply in accordance with the options outlined on Options for providers affected by ASQA decisions.

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