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FAQs

Who do I send my AVETMISS data to?

Usually data regarding government funded training is submitted to the relevant State Training Authority and other training data is submitted to NCVER. Please visit the NCVER website for further details.

Who should I contact for further information?

Course owners with further questions in relation to the publication of additional information on accredited courses can contact the Australian Government Department of Education and Training at VETquality [at] education.gov.au.

Why are CRICOS fees different to RTO fees?

ASQA's fees reflect the cost of conducting regulatory activities for the vocational education and training (VET) sector. CRICOS providers and registered training organisations are subject to different standards and legislative frameworks. Differences between ASQA’s fees for CRICOS providers and RTOs reflect the relative complexity involved in performing the associated regulatory activities.

Why are risk ratings no longer in use?

Risk ratings are often used in transactional regulatory models where regulation focuses largely on assessing applications for approval. ASQA’s regulatory approach has shifted from a transactional model to a risk-based model, which relies on the analysis of data and intelligence and the identification of risks posed at both the system and provider levels.

Why can providers not share the survey report or results from the student survey?

Student surveys are used by ASQA to inform the scope of audits. Student surveys help ASQA to identify potential areas of concern that may need to be further looked into during the audit process.

Survey findings may also be used to identify appropriate students for further involvement (i.e. interviews) as well as to corroborate/support audit findings.

ASQA holds the copyright for student survey findings document and providers are not permitted to republish these survey results in any form, including on their websites. The survey results alone are not an indicator of a provider’s quality. As such, to publish them is potentially misleading and could inaccurately imply to students ASQA’s endorsement of an provider’s performance in a particular area.

Why did my provider close?

An RTO might close because it has:

  • Entered voluntary administration: When a business goes into voluntary administration it means the business is financially troubled. An administrator takes control of the organisation, evaluates the issues, and makes recommendations. Frequently the business is then sold or enters liquidation. A business can either continue to trade or cease trading during voluntary administration.
  • Entered liquidation: This means the business is no longer financially viable and is winding up its affairs. The owner has either voluntarily entered liquidation or a creditor has requested their liquidation due to unpaid debts. The control of the organisation is transferred to the liquidator. The business must cease trading once it enters liquidation.
  • Had its registration cancelled by ASQA: ASQA will only cancel an RTO’s registration after investigating them and establishing they have not been delivering training to the standard required. ASQA publishes information about our regulatory decisions, including cancellations of registration and other regulatory decisions made.
  • Voluntarily withdrawn from the sector: This means the provider has elected to cease delivering nationally recognised training, and this could be for a number of reasons.

Why have ASQA’s fees and charges changed as of July 2018?

ASQA reviews its fees and charges regularly to ensure they support Australian Government policy outcomes, and are consistent with current conditions in the vocational education and training (VET) sector.

As a cost recovery agency, ASQA also ensures its fees and charges are consistent with the actual cost involved in performing ASQA’s regulatory activities.

ASQA’s fees and charges structure is designed to:

  • provide additional incentive for providers to maintain their compliance with the VET Quality Framework
  • provide cost reductions for providers that demonstrate a high degree of compliance
  • increase simplicity and efficiency for providers and for ASQA, which reduces costs and administrative burdens on all sides.

Why publish a reference to an earlier of later version of an accredited course?

The link between the two versions of the course will improve transparency of accredited courses. Users of the system will be able to easily identify the relationship between different versions of the VET accredited course.

Inserting this reference will also benefit students receiving financial support under the VET Student Loans (VSL) program that are completing an eligible VET accredited course. Under current arrangements, loans can only be offered for courses identified on the VET Student Loans (Courses and Loan Caps) Determination 2016 (the Determination), where courses are listed by their code and title. When a course is reaccredited however, it is given a new code. Inserting the link will allow the reaccredited version of the course to be identified from the previous version. This means that students can continue to access financial support under the VSL program when a course is listed in the Determination and later reaccredited, without having to wait for the Determination to be updated.

Why publish additional information on accredited courses?

As part of the review into alignment, many stakeholders noted that the lack of information on accredited courses made it difficult for prospective students and employers to understand the content and suitability of a course. This lack of information also means that students that have completed an accredited course currently only have the title of the course reflected on their Unique Student Identifier (USI) transcript.

Publishing additional information on accredited courses on the national register will have clear benefits for both students and employers, as it will assist them in determining the suitability of an accredited course.

The publication of the titles and codes of units of competency/modules will assist registered training organisations with their total VET activity reporting obligations and corrections to USI transcripts.

Why publish the titles, codes and a course description?

As part of the review into alignment, many stakeholders noted that the lack of information on accredited courses made it difficult for prospective students and employers to understand the content and suitability of a course. This lack of information also means that students that have completed an accredited course currently only have the title of the course reflected on their Unique Student Identifier (USI) transcript, with no information on the course’s units of competency/modules.

Publishing additional information on accredited courses on the National Register will have clear benefits for both students and employers, as it will assist them in determining the content and suitability of an accredited course. Once the information has been published on the National Register, it can also be used to improve the information available on the My Skills website (www.myskills.gov.au). It will also mean that Unique Student Identifier (USI) transcripts can now include information on the course’s units of competency/modules. The publication of the titles and codes of units of competency/modules will also assist registered training organisations with their total VET activity reporting obligations.

For courses accredited by the Victorian Registration and Qualifications Authority, the titles and codes of units of competency/modules are already published on the National Register. Publishing this information for courses accredited elsewhere will ensure that the available information on these courses is nationally consistent.

Will ASQA assess my VET and CRICOS registration at the same audit?

In most cases, if you have submitted the applications simultaneously, ASQA will assess compliance with the requirements for both registered training organisation (RTO) and Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) registration at the same audit. ASQA will audit according to the student-centred audit model and the five stages of the student journey and the relevant standards—Standards for RTOs 2015, the National Code 2018, and/or the ELICOS Standards 2018—for each stage.

Will I always be audited for renewal of registration?

ASQA will only conduct an audit during renewal of registration if a risk assessment indicates that an audit should be conducted.

Some of the factors reviewed in the risk assessment include:

  • whether the qualifications/units in the application lead to industry licences
  • the provider’s profile (formerly 'risk rating'), and
  • the length of time since a full scope audit was conducted

For more information about audits, refer to the Fact sheet—ASQA audits.

Will I be informed of the outcome of my complaint?

In most instances, ASQA will write to you once the investigation of your complain is complete and advise you of the outcome.

Will it cost to change mode of delivery?

ASQA does not charge Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers to change the mode of delivery.

You must apply to ASQA to make this change using the Application to change CRICOS registration in asqanet.

Will it cost to change tuition fees?

ASQA does not charge Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers to change tuition fees.

You can request changes to the costs of one or more courses by using the ‘Course Cost Upload’ menu in PRISMS.

This function is only available to PRISMS users with CoE Administrator access.

The process on how to perform a course cost upload in PRISMS is available under Section 4.23 of the PRISMS Provider User Guide.

You can also apply to ASQA to make these changes using the Application to change CRICOS registration in asqanet.

Will lodging a complaint about ASQA result in a regulatory decision being revoked?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units.

The investigation of your complaint will not affect any previous regulatory decisions made in relation to your registration.

If you wish to seek review of a regulatory decision, you will need to apply in accordance with the options outlined on Options for providers affected by ASQA decisions.

Will lodging a complaint about ASQA result in any kind of regulatory action against me?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units.

However, in some cases, ASQA may become aware of non-compliance when investigating your complaint. ASQA is obliged to act in all cases where non-compliance is detected.

Will my complaint about ASQA be reviewed by someone outside of ASQA?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units. This reporting arrangement provides a measure of confidentiality for the complainant.

In exceptional circumstances, ASQA may engage the services an external body (e.g. where specialist investigatory skills are required).

Will my Compliance History change?

It’s important to note that your Compliance History is a historical indicator, rather than an indicator of the current quality of a provider. So your Compliance History may be affected when new information about your provider is received. If your provider fails to meet regulatory requirements or makes substantial improvements in meeting requirements, your Compliance History may change.

Will publishing additional information on my accredited course allow others to copy my course?

The substantive course content will not be published. Information to be published will only include the titles and codes of units of competency/modules, a brief description of the course, and a reference to an earlier or later version of the course. The description will only be published for courses that are accredited or reaccredited from the commencement of the new regulation.

Will RTOs that are currently registered for five years have their registration extended to seven years?

If ASQA approves your application for renewal of RTO registration, you will be granted a registration period of up to seven years. In some cases, ASQA grants a shorter registration period. If you are granted a shorter registration period, ASQA will explain to you the reasons for this.v

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