How ASQA can help students
I’m a student – how can ASQA help me?
ASQA is the national regulator for Australia’s vocational education and training sector. Our purpose is to ensure quality education and training so that students, employers, governments and the community can have confidence in the integrity of qualifications issued by training providers.
We use several tools to regulate the training providers in our jurisdiction. These tools can include assessing the performance of a provider, publishing education products and guidance, and carrying out investigations where risk is identified.
Read more about how we regulate
We are responsible for ensuring your training provider is:
- resourced, capable and effectively delivering quality training and assessment
- provide support to allow you the best chance of completing your studies with a qualification that is respected and recognised by industry.
We can also provide some guidance to assist you in:
- understanding your rights and responsibilities when studying
- finding the training provider that is right for you.
If your provider closes, we may be able to assist in obtaining your student records, which confirms your enrolment and completion details.
Read more about provider closure
Read more about student records
Where to get support?
ASQA’s focus is on the quality of training providers delivering vocational education and training. This means that we are unable to resolve student queries relating to:
- refunds
- disputes
- bullying and harassment
- issuance of certification
- licensing
- funding/fee payment
- career or training product counselling.
We recognise that these issues are important to your student experience and would like to connect you to other organisations that may be able to help you with these issues.
You can share your feedback
As a student, you can provide feedback on:
- the quality of your enrolment
- the training and assessment experiences provided by your training provider.
This feedback will help us identify risks to the sector, and to encourage providers to deliver quality outcomes for students.
Please note: If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.
If you have a complaint about a training provider, your first step is to use the provider’s own complaints and appeals process.
If you are not satisfied with a training provider’s response to your complaint, or if you believe a training provider is not meeting their obligations, you are welcome to tell us about your concerns.