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FAQs

Does ASQA send providers a reminder before the 30 June due date to submit quality indicator data?

While ASQA typically includes information on pending deadlines (such as the deadlines to submit data) on its website and in newsletters, ASQA does not send individual reminders. It is a condition of RTO registration that quality indicator data is submitted in accordance with Clause 8.1 of the Standards for Registered Training Organisations 2015.

Does my organisation have to be an Australian company to be an RTO?

Your organisation must have a valid Australian Business Number (ABN) in order to be eligible for registered training organisation (RTO) registration.

The Australian Securities and Investments Commission (ASIC) advises that companies registered under the Corporations Act 2001 and business entities carrying on an enterprise in Australia are entitled to an ABN if they apply.

Does our RTO still need to submit CCOS data if we have submitted AVETMISS data?

If your RTO submitted 2017 delivery activity data directly or through a state authority to the AVETMISS national collection, your RTO has met its competency completion reporting requirements and will not be able to access CCOS.

RTOs that had been granted exemptions from reporting 2017 data to the AVETMISS national collection must report their aggregated activity data through CCOS by 30 June 2018.

RTOs that conducted no delivery activity in 2017 MUST submit a statutory declaration to qidata [at] asqa.gov.au testifying to this fact by 30 June 2018, if they have not already done so.

All RTOs will receive an email in coming weeks informing them of their individual obligations.

For online training, what counts as ‘supervised’ hours? Is the time a student spends working on assessment counted as ‘supervised’?

Online directed study classes may count towards supervised hours. Assignment work is considered to be an unsupervised activity.

Frequently asked questions (FAQs) about the Standards for RTOs 2015

How are multi-sector providers regulated?

ASQA works with the Tertiary Education Quality and Standards Agency (TEQSA) and with the Australian Government Department of Education, to regulate multi-sector providers.

Through the arrangements outlined in a memorandum of understanding agreed between ASQA and TEQSA in 2011, the agencies seek to implement the following principles in the regulation of multi-sector providers:

  • clear and consistent regulatory expectations
  • streamlined data requests from TEQSA and ASQA to minimise duplication
  • common evidence requirements to demonstrate compliance with common standards applicable  to higher education and vocational education and training regulation
  • joint regulatory and quality assurance assessments, where feasible.

How can an Administrator approve access for another user?

If you are an Administrator (in most cases, this will be the CEO or PEO), you will need to approve requests to register and therefore access your asqanet account from staff or contactors working for your provider.

To approve these registration requests:

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Selecting User Management from the drop-down menu in the top right corner.
  3. Pending Agent requests will be listed in the User Management section.
  4. To confirm an agent request, select Action Request.
  5. The staff member or contractor will then be granted access as an Agent for your organisation.
  6. You can also grant a staff member or contactor the capacity to approve other requests for registration as an agent, by making them an administrator. From the User Managementsection, under Current Agents, you have the option to select the Make Admin button.

How can ASQA assist me if my provider closes?

ASQA can provide a copy of your student records if your former training provider has transferred them to us.

We can also advise you on how to continue your training and, depending on your situation, direct you to organisations that can assist you.

How can I access information about applying to deliver Training and Education Training Package (TAE) qualifications?

Please refer to ASQA’s previously published guidance on applying for TAE qualifications.

How can I access the ASQA and Skills IQ webinar on the Early Childhood Education and Care strategic review?

You can watch the webinar at ASQA’s YouTube channel. The slides from the presentation are also available from ASQA’s website (PDF) and as a SlideShare presentation.

How can I add an Australian delivery location to my scope of registration?

You must submit an Notification of change of provider details using asqanet to add an Australian delivery location to your scope of registration.

How can I apply to become a registered training organisation (RTO)?

Before applying to ASQA for initial registration as an registered training organisation (RTO):

How can I check my Compliance History?

You can find out your Compliance History category by emailing enquiries [at] asqa.gov.au. The enquiry must be sent by one of your organisation’s registered email contacts, as listed on training.gov.au.

For privacy reasons, ASQA is unable to provide information on your organisation’s Compliance History over the phone.

How can I check the status of my application?

You can check the status of an application if you are a registered contact on training.gov.au.

To obtain a status update, you can email the ASQA Info line on enquiries [at] asqa.gov.au. (Due to Australian privacy legislation, ASQA cannot provide status updates over the phone because a caller’s identity cannot be verified.)

ASQA can only provide you with a status update if:

  • you send the email from the email address listed on training.gov.au
  • you provide the application number. 

How can I complain about ASQA?

You can contact ASQA to:

  • provide feedback
  • request more information, or
  • lodge a formal complaint. 

To provide feedback―positive or negative― email feedback [at] asqa.gov.au.

To make an enquiry (for example, about your registration), contact the ASQA Info line on enquiries [at] asqa.gov.au or 1300 701 801.

To make a formal complaint about ASQA, complete and submit a Complaint about ASQA form (DOC 790kb).

How can I demonstrate that I have maintained the currency of my industry skills and my trainer/ assessor competencies?

There is a range of evidence that registered training organisations (RTOs) can provide to demonstrate that they are contributing to:

  • the continuous development of a trainer’s or assessor’s vocational education and training knowledge and skills, and
  • the trainer’s or assessor’s industry currency and competence.

It is important to remember that it is an RTO that must demonstrate compliance with the standards, rather than individual trainers and assessors.

RTOs seeking to prove that they are serious about the quality of their training and assessment should:

  • support their trainers/assessors in meaningful industry engagement
  • support their trainers’/assessors’ professional development in teaching and learning methods and in understanding the requirements of the vocational education and training (VET) sector, and
  • foster a culture of critical evaluation and innovation.

Evidence to demonstrate the currency of trainer/assessor skills might include documentation related to:

  • attendance at relevant professional development activities
  • participation in networks, communities of practice or mentoring activities
  • participation in industry release schemes
  • personal development through the reading of journals
  • participation in projects with industry, and
  • shadowing or working closely with other trainers and assessors.

RTOs should be able to demonstrate how development activities contribute towards:

  • trainers’/assessors’ understanding of the requirements of the VET environment
  • trainers’ vocational skills and knowledge (so that they are providing learning programs that are in line with current industry requirements)  
  • assessors’ vocational skills and knowledge (so that they are assessing to the standards required by industry), and
  • improving the way in which trainers/assessors train and assess.

Vocational competency must be considered on an industry-by-industry basis and with reference to any guidance provided in the relevant training package or accredited course.

How can I demonstrate that my students have completed workplace assessment?

An assessor must collect and consider a range of evidence from a variety of sources. This evidence can include third-party reports provided by supervisors, trainers, team members, clients or consumers who can report what they see or hear to the assessor.

Evidence may be:

  • direct (such as an observation of workplace performance by an assessor)
  • indirect (such as a portfolio of evidence), or
  • supplementary (such a supervisor reports).

Registered training organisations (RTOs) must ensure that the assessments are valid, reliable, fair and flexible and the evidence collected is valid, sufficient, current and authentic and that the judgement of competence is made by a person/s who meets the requirements of the Standards for RTOs 2015, specifically Clauses 1.13 - 1.15, 1.17, 1.18 and 1.21 - 1.25.

How can I demonstrate vocational competency?

Vocational competency includes broad industry knowledge and experience, usually combined with a relevant industry qualification.

A person who has vocational competency will:

  • be familiar with the content of the vocation, and
  • have relevant, current experience in the industry. (See Clause 1.13 of the Standards for RTOs 2015)

Vocational competency must be considered on an industry-by-industry basis and with reference to the guidance provided in the assessment guidelines of the relevant training package.

Training packages include industry-specific advice on vocational competencies of assessors. This may include advice on the industry qualifications and experience required for assessing against the training package (or against specific qualifications within the package). The training package will also provide industry-specific advice on acceptable forms of evidence to show currency with vocational competency.

How can I seek guidance on Work Placement queries?

Please refer to the work placement guide developed by the previous Industry Skills Council, Community Services and Health ISC.

For any further queries about Work Placement, please enquiries [at] skillsiq.com.au (contact SkillsIQ)

How can training providers discuss issues or concerns with ASQA and Skills IQ?

  • Providers can enquiries [at] skillsiq.com.au (contact SkillsIQ) for training package–related questions.
  • Skills IQ can also provide updates on the CHC training package review process
  • Providers should contact ASQA about meeting the Standards required for registration.

How do I access the content of endorsed training package units?

The content of all endorsed training package units can be accessed from training.gov.au

How do I add an item to my RTO’s scope of registration?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Either:
    • select the Registration: New application button on your asqanet home page, or
    • select VET/CRICOS Applications from the Registration menu within asqanet.
  3. Choose the scope items you would like to add from the drop-down list.
  4. Follow through the prompts as asqanet guides you to complete this application.

How do I advise ASQA that I am not seeking to renew my RTO registration?

If you no longer wish to operate as a registered training organisation, you must apply to the ASQA to withdraw your registration.

Until ASQA has approved your application, you remain registered and are required to pay ASQA annual registration charges.

How do I appeal an ASQA decision about my application?

If you are dissatisfied with a decision made by ASQA you have a number of options:

  1. Consider the reasons for the decision, address the outstanding areas of non-compliance and submit a new application
  2. Ask ASQA to reassess its position 
  3. Ask ASQA to review the decision 
  4. Apply to have the decision reviewed by the Administrative Appeals Tribunal (AAT). Refer to the ASQA fact sheet―AAT review of an ASQA decision.

How do I appeal an ASQA decision about my application?

If you are dissatisfied with a decision made by ASQA you have a number of options:

  1. Consider the reasons for the decision, address the outstanding areas of non-compliance and submit a new application
  2. Ask ASQA to reassess its position 
  3. Ask ASQA to review the decision 
  4. Apply to have the decision reviewed by the Administrative Appeals Tribunal (AAT). Refer to the ASQA fact sheet―AAT review of an ASQA decision.

How do I appeal an ASQA decision about my audit?

If you are dissatisfied with a decision made by ASQA, you have a number of options:

  • consider the reasons for the decision, address the outstanding areas of non-compliance and submit a new application (where the audit relates to an application)
  • ask ASQA to reassess its position (applies to certain decisions only)
  • ask ASQA to review the decision (applies to certain decisions only)
  • apply to have the decision reviewed by the Administrative Appeals Tribunal (AAT).

ASQA will inform you of your options when advising you of ASQA’s decision.

How do I apply for initial registration as an RTO?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Either select the Registration: New application button on the asqanet home page or select VET/CRICOS Applications from the Registration menu within asqanet.
  3. Follow the prompts as asqanet guides you through to the application landing page for you to start completing your application. You can either use the left-hand side menu or the icons to move through the application process.

Refer to the Application guide—Application for initial RTO registration on the ASQA website for help with completing your application.

How do I apply for registration as a CRICOS provider?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Either select the Registration: New application button on the asqanet home page or select VET/CRICOS Applications from the Registration menu within asqanet.
  3. Follow the prompts as asqanet guides you through to the application landing page for you to start completing your application. You can either use the left-hand side menu or the icons to move through the application process.

How do I get a refund from my closed provider?

When a provider is in liquidation, or ceases to operate, you need to contact the training provider or the liquidator for any matter regarding course fees. ASQA does not have a role in recovering fees; however, ASQA can provide you with contact details for the liquidator, or for the relevant consumer protection agency in your state or territory.

How do I know what evidence to provide with my application?

A range of evidence must be included with your application. Evidence requirements are outlined in the Application guide—Application for initial registration (PDF) and you will be prompted to upload evidence when submitting the application in asqanet.

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