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FAQs

Can I offer a unit from a qualification on my scope as a stand-alone unit?

If an ASQA registered training organisation (RTO) intends to offer/deliver a unit that is not a core unit of competency, or a named elective unit of competency within the packaging rules of a qualification on its scope of registration, the RTO cannot offer/deliver/issue a statement of attainment for the unit unless:

  • it has applied to ASQA to have that unit explicitly listed on its scope of registration, and 
  • ASQA has approved that application.
  • Find more information in the fact sheet—Delivering elective units.

Can I offer the same CRICOS course with different durations?

Yes—a course will only be approved for registration on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) once however it can be offered for different durations as long as the duration does not exceed what is listed on CRICOS.

Can I pay a fee or charge in instalments?

ASQA does not accept payment in instalments. You are required to pay all fees and charges in full by the date specified in the payment terms.

Can I put other logos such as those of funding bodies on testamurs or statements of attainment?

Yes—however, it must be clear which body is the issuing provider.

Can I put the ASQA logo on testamurs or statements of attainment?

No—the Commonwealth Coat of Arms is used by Australian Government departments and agencies, statutory and non-statutory authorities, the Parliament and Commonwealth courts and tribunals.

The only logo required on testamurs and statements of attainment is the Nationally Recognised Training (NRT) logo. The NRT logo is not to be used on the record of results.

You can request the NRT logo by emailing ASQA at enquiries [at] asqa.gov.au

Can I put the Nationally Recognised Training (NRT) logo on marketing material?

If you want to use the NRT logo, your promotional material must clearly distinguish what is nationally recognised training within the scope of your registration and what is not nationally recognised.

Can I request a review of my Compliance History?

No, your Compliance History is not reviewable. Your Compliance History is drawn from finalised audit and complaint activity and your compliance with data reporting requirements, payments to ASQA of fees and charges and submission of your annual declaration of compliance. Your Compliance History is updated regularly and may change as a result of newly finalised regulatory activity.

Can I sell my RTO?

Yes—if a business, including its legal entity, is being sold, ASQA needs to be notified of the sale via a Notification of material change or event using asqanet.

However, registered training organisation (RTO) registration is not transferable. The new owners of the business will have to apply to ASQA for initial registration as an RTO.

Can I submit a change of scope application when my application to renew RTO registration is still pending?

Yes―as your registration continues during this period, there are no additional restrictions on your trading.

Can I use generic training and assessment strategies provided by a third party?

ASQA’s position is to give providers the opportunity to present evidence that they have met the required outcomes. Regardless of the source of training and assessment resources, be it commercial or otherwise, providers are responsible for undertaking effective quality assurance, including validation and contextualisation, on any training and assessment resources they choose to use.

Providers are obliged to demonstrate that materials used are consistent with the requirements of the training package or vocational education and training (VET) accredited course, as required in the Standards.

Can providers give feedback after an audit?

Providers are invited to provide feedback through ASQA's Audit Survey. The survey is carried out quarterly, through an online questionnaire.

You can also contact ASQA at any time to:

  • provide feedback
  • request more information, or
  • lodge a formal complaint.

To provide feedback please email feedback [at] asqa.gov.au.

To make an enquiry (for example, about your registration), contact the ASQA Info line at enquiries [at] asqa.gov.au or on 1300 701 801.

To make a formal complaint about ASQA, complete and submit a Complaint about ASQA form.

Can RTOs charge a fee for issuing a credit to learners for units of competency and/or modules? (Clause 3.5)

The Standards do not prevent RTOs from charging a fee for issuing a credit to learners for units of competency and/or modules.

Can units from the Foundation Skills Training Package be included in accredited courses?

Units from the Foundation Skills Training Package can be included in accredited courses if they are relevant to the vocational outcome of the accredited course.

Can we specify a pre-requisite unit which needs to be completed by the end of the course, not the beginning of the course?

Pre-requisite unit relationships must be defined within the course structure at Section B: 5.1. This must include any pre-requisite requirements for imported training package units or units from an existing accredited course. Learners must be deemed competent in a pre-requisite unit prior to the determination of competency in the associated unit/s. Advice to RTOs on the sequence of delivery of the accredited course must also be provided within the course structure. For example, knowledge-based units should be completed prior to units requiring the application of practical skills.

Can we use consultants to develop a course?

Course Developers may utilise a consultant to develop a course; however, ASQA does not endorse any particular consultants. Industry bodies such as Velg and the Australian Council for Private Education and Training (ACPET) publish lists of consultants that may help you find a suitable consultant.

Can working with children or police checks be included as an entry requirement?

The possession of a current blue card or a police check can be included as an entry requirement into accredited courses. Course owners will need to provide a rationale for including this entry requirement if it prevents a student from undertaking work placement.

Do foundation skills need to be addressed specifically in the performance criteria of accredited courses?

Trigger words that align to foundation skills may be used in the performance criteria. If foundation skills are not explicit in the performance criteria they must be identified in the ‘Foundation skills’ field of the unit of competency.

Do I have to include my CRICOS code on marketing material for a CRICOS course?

Yes—all written material (including websites) promoting a course, or inviting a student to apply for a course, must list the registered provider’s Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) number.

Do I have to specify whether a course is accredited or non-accredited in my marketing material?

All promotional material should clearly define which courses are accredited and which are not accredited.

It is an offence to imply that non-accredited training is accredited training.

Do I need approval to deliver a course online?

No—however, you must notify ASQA you plan to deliver a course online by submitting a Minor Change request using asqanet.

ASQA might ask you to provide evidence that demonstrates that the course is suitable for online delivery.

Do I need to map learning resources to the assessment requirements of the units of competency for audit purposes?

ASQA does not prescribe the methodology registered training organisations (RTOs) should use to meet the requirements of the relevant standards, training packages and accredited courses.

RTOs must demonstrate the validity of their assessment tools, but they can choose to do this in a variety of ways.

Do I still have to pay my annual registration charge while my renewal of registration application is being considered?

Yes―your registration continues during this period, so you are still required to comply with all your obligations as a registered training organisation (RTO), including the obligation to pay your annual registration charge.

Do providers get a reminder if they have not submitted the annual declaration on compliance, and what action does ASQA take if the annual declaration has not been submitted by the due date?

While ASQA typically includes information on pending deadlines (such as the deadlines to submit data) on the ASQA website and in the ASQA Update, a reminder is not sent to each RTO. It is up to every RTO to ensure they comply with Clause 8.4 of the Standards for Registered Training Organisations 2015.

As a condition of registration, RTOs are required to ensure continued compliance with the VET Quality Framework, which includes the Standards for Registered Training Organisations and Data Provision Requirements. Failure to report full and accurate data as and when required can result in ASQA taking regulatory action.

Do superseded qualifications contribute to the cost of annual registration charges and renewal of registration fees?

If you have a new equivalent qualification on your scope of registration as well as the superseded product, these products will only be counted once for the purpose of calculating fees and charges related to annual registration and renewal of registration. The superseded product will not add to the cost.

Do the ASQA student surveys replace the learner questionnaire?

No, the requirement for providers to collect and submit data relating to learner engagement is a requirement of the VET Quality Framework/Data Provision Requirements 2012.

ASQA’s collection of data from students as part of the audit process is a separate procedure.

Does a National ELT Accreditation Scheme (NEAS) accredited English language school offering courses to overseas students apply to ASQA for registration?

ASQA is responsible for the approval and registration of CRICOS providers delivering ELICOS programs except where the ELICOS program is delivered:

  • by the provider in its capacity as a school
  • by the provider in its capacity as a higher education provider, or
  • under an 'entry arrangement' with at least one higher education provider.

An 'entry arrangement' provides a pathway arrangement for an overseas student to study a higher education course or a Foundation Program with a higher education provider. The student completes an ELICOS course to meet the higher education provider's minimum English proficiency entry requirements.

ASQA does not require providers to be accredited with NEAS.

Does ASQA investigate complaints about CRICOS providers?

ASQA can receive certain complaints about organisations providing training to overseas students on student visas. These training organisations are referred to as Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers.

ASQA can consider complaints about CRICOS providers where the provider is alleged to have breached the required standards, and  failed to provide quality training and assessment. ASQA will use this information to inform its regulation of the provider.

Other complaints may be considered by the Overseas Students Ombudsman, or by another agency. For more information, see Complaints.

Does ASQA notify other bodies (such as funding providers) if a provider is found to be non-compliant?

ASQA publishes information about certain decisions in the Regulatory decisions list.

ASQA publishes information about:

  • decisions to cancel or suspend registration
  • conditions placed on registration
  • decisions to not renew registration, and
  • decisions to apply other types of administrative sanction.

These decisions are only published after all reconsideration and review activity is complete.

ASQA may also contact funding bodies or other relevant government agencies with this information.

Does ASQA require trainers and assessors to complete working with children checks?

While ASQA does not have a specific requirement for trainers and assessors to complete working with children checks, ASQA requires registered training organisations (RTOs) to comply with all relevant state, territory and commonwealth legislation.

RTOs should contact the occupational health and safety agency in their state or territory to determine requirements for trainers and assessors to complete working with children checks.

Does ASQA seek specialist advice about courses’ technical content?

ASQA liaises with Skills Service Organisations (SSOs), industry regulators and peak and professional bodies to seek technical advice on the relevant industry area when accrediting a course.

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