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FAQs

Can I change or improve my Compliance History?

Your Compliance History is simply an indicator of your history of compliance with core regulatory obligations and is one of many indicators that ASQA uses to profile your provider.

An RTO that has an ongoing history of meeting all regulatory requirements, including data provision and fee payment requirements, is more likely to have a stronger compliance history.

Can I deliver an AQF qualification or unit of competency in a language other than English?

Yes―however, the statement of attainment and testamur needs to include the language in which the course was delivered.

The registered training organisation delivering the qualification or unit would also need to provide ASQA auditors with access to an interpreter.

In addition, there may be further requirements set by licensing bodies regarding what language a specific course can be delivered in.

Can I deliver courses overseas as an RTO?

Yes—RTOs are registered to deliver Australian Qualifications Framework (AQF) qualifications and these can be delivered in Australia and offshore.

The Charges Act enables ASQA to audit offshore delivery sites and charge the RTO for the costs incurred in doing this.

If you are applying for initial registration and you want to deliver courses overseas, you must include the intended offshore delivery locations in the initial registration application.

If you are currently registered, you must notify ASQA of the overseas delivery using asqanet (Notification of change of provider details). This notification is free of charge.

All registered training organisations notify ASQA of any changes to contact details and changes or events that affect the operation of the RTO. RTOs must notify ASQA of these changes as soon as practicable after they happen (preferably within 20 working days) and without being requested to do so.

Can I deliver VET in schools?

A training provider interested in delivering VET in schools will need to contact the relevant department of education in that state or territory.

Can I find out the Compliance History of another provider?

ASQA can release certain information to the public if satisfied that the release of the information would reasonably inform a person’s choice to enrol as a VET student with a registered training organisation, encourage improvement in the quality of vocational education and training services provided, or encourage compliance with the VET Quality Framework.

ASQA publishes a list of regulatory decisions it has taken in relation to specific providers.

ASQA does not publish or share providers’ Compliance Histories as these are only one indicator that feeds into a provider’s profile and may be subject to misinterpretation as an endorsement or an indicator of provider quality.

Can I have a copy of my audit report?

Yes, you will receive a copy of the audit report or evidence analysis when ASQA notifies you of the outcome of the audit.

Can I make an anonymous complaint about ASQA?

Yes—you can make an anonymous complaint. ASQA respects both privacy and natural justice considerations in handling complaints. This means that complainants will be advised how their information was used in the regulatory process although in some instances the advice will not be detailed and the process can be lengthy if audit activity is involved.

ASQA will also not be able to contact you to request more information. This may prevent effective investigation of your complaint.

Can I offer a unit from a qualification on my scope as a stand-alone unit?

If an ASQA registered training organisation (RTO) intends to offer/deliver a unit that is not a core unit of competency, or a named elective unit of competency within the packaging rules of a qualification on its scope of registration, the RTO cannot offer/deliver/issue a statement of attainment for the unit unless:

  • it has applied to ASQA to have that unit explicitly listed on its scope of registration, and 
  • ASQA has approved that application.
  • Find more information in the fact sheet—Delivering elective units.

Can I offer the same CRICOS course with different durations?

Yes—a course will only be approved for registration on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) once however it can be offered for different durations as long as the duration does not exceed what is listed on CRICOS.

Can I pay a fee or charge in instalments?

ASQA does not accept payment in instalments. You are required to pay all fees and charges in full by the date specified in the payment terms.

Can I put the ASQA logo on testamurs or statements of attainment?

No—the Commonwealth Coat of Arms is used by Australian Government departments and agencies, statutory and non-statutory authorities, the Parliament and Commonwealth courts and tribunals.

The only logo required on testamurs and statements of attainment is the Nationally Recognised Training (NRT) logo. The NRT logo is not to be used on the record of results.

You can request the NRT logo by emailing ASQA at enquiries [at] asqa.gov.au

Can I put the Nationally Recognised Training (NRT) logo on marketing material?

If you want to use the NRT logo, your promotional material must clearly distinguish what is nationally recognised training within the scope of your registration and what is not nationally recognised.

Can I request a review of my Compliance History?

No, your Compliance History is not reviewable. Your Compliance History is drawn from finalised audit and complaint activity and your compliance with data reporting requirements, payments to ASQA of fees and charges and submission of your annual declaration of compliance. Your Compliance History is updated regularly and may change as a result of newly finalised regulatory activity.

Can I sell my RTO?

Yes—if a business, including its legal entity, is being sold, ASQA needs to be notified of the sale via a Notification of material change or event using asqanet.

However, registered training organisation (RTO) registration is not transferable. The new owners of the business will have to apply to ASQA for initial registration as an RTO.

Can I submit a change of scope application when my application to renew RTO registration is still pending?

Yes―as your registration continues during this period, there are no additional restrictions on your trading.

Can I use generic training and assessment strategies provided by a third party?

ASQA’s position is to give providers the opportunity to present evidence that they have met the required outcomes. Regardless of the source of training and assessment resources, be it commercial or otherwise, providers are responsible for undertaking effective quality assurance, including validation and contextualisation, on any training and assessment resources they choose to use.

Providers are obliged to demonstrate that materials used are consistent with the requirements of the training package or vocational education and training (VET) accredited course, as required in the Standards.

Can my RTO include the name/logo of the third party on the AQF documents?

No – only the name/logo of the RTO issuing the testamur is included on any AQF documents.

Can one or both RTOs in a third party arrangement have the training products listed on scope implicitly?

Yes, the third-party RTO must have the VET course that a student is enrolled in on their scope of registration.

Can providers give feedback after an audit?

Providers are invited to provide feedback through ASQA's Audit Survey. The survey is carried out quarterly, through an online questionnaire.

You can also contact ASQA at any time to:

  • provide feedback
  • request more information, or
  • lodge a formal complaint.

To provide feedback please email feedback [at] asqa.gov.au.

To make an enquiry (for example, about your registration), contact the ASQA Info line at enquiries [at] asqa.gov.au or on 1300 701 801.

To make a formal complaint about ASQA, complete and submit a Complaint about ASQA form.

Can RTOs charge a fee for issuing a credit to learners for units of competency and/or modules? (Clause 3.5)

The Standards do not prevent RTOs from charging a fee for issuing a credit to learners for units of competency and/or modules.

Can the NRT logo be included on the non-RTO’s third party provider's website?

Provided the website information only refers to the RTO, the NRT logo can be used, in accordance with the conditions of use of the logo.

Can units from the Foundation Skills Training Package be included in accredited courses?

Units from the Foundation Skills Training Package can be included in accredited courses if they are relevant to the vocational outcome of the accredited course.

Can we specify a pre-requisite unit which needs to be completed by the end of the course, not the beginning of the course?

Pre-requisite unit relationships must be defined within the course structure at Section B: 5.1. This must include any pre-requisite requirements for imported training package units or units from an existing accredited course. Learners must be deemed competent in a pre-requisite unit prior to the determination of competency in the associated unit/s. Advice to RTOs on the sequence of delivery of the accredited course must also be provided within the course structure. For example, knowledge-based units should be completed prior to units requiring the application of practical skills.

Can we use consultants to develop a course?

Course Developers may utilise a consultant to develop a course; however, ASQA does not endorse any particular consultants. Industry bodies such as Velg and the Australian Council for Private Education and Training (ACPET) publish lists of consultants that may help you find a suitable consultant.

Can working with children or police checks be included as an entry requirement?

The possession of a current blue card or a police check can be included as an entry requirement into accredited courses. Course owners will need to provide a rationale for including this entry requirement if it prevents a student from undertaking work placement.

Do foundation skills need to be addressed specifically in the performance criteria of accredited courses?

Trigger words that align to foundation skills may be used in the performance criteria. If foundation skills are not explicit in the performance criteria they must be identified in the ‘Foundation skills’ field of the unit of competency.

Do I have to include my CRICOS code on marketing material for a CRICOS course?

Yes—all written material (including websites) promoting a course, or inviting a student to apply for a course, must list the registered provider’s Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) number.

Do I have to specify whether a course is accredited or non-accredited in my marketing material?

All promotional material should clearly define which courses are accredited and which are not accredited.

It is an offence to imply that non-accredited training is accredited training.

Do I need approval to deliver a course online?

No—however, you must notify ASQA you plan to deliver a course online by submitting a Minor Change request using asqanet.

ASQA might ask you to provide evidence that demonstrates that the course is suitable for online delivery.

Do I need to map learning resources to the assessment requirements of the units of competency for audit purposes?

ASQA does not prescribe the methodology registered training organisations (RTOs) should use to meet the requirements of the relevant standards, training packages and accredited courses.

RTOs must demonstrate the validity of their assessment tools, but they can choose to do this in a variety of ways.

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