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FAQs

How can I seek guidance on Work Placement queries?

Please refer to the work placement guide developed by the previous Industry Skills Council, Community Services and Health ISC.

For any further queries about Work Placement, please enquiries [at] skillsiq.com.au (contact SkillsIQ)

How can training providers discuss issues or concerns with ASQA and Skills IQ?

  • Providers can enquiries [at] skillsiq.com.au (contact SkillsIQ) for training package–related questions.
  • Skills IQ can also provide updates on the CHC training package review process
  • Providers should contact ASQA about meeting the Standards required for registration.

How do I access the content of endorsed training package units?

The content of all endorsed training package units can be accessed from training.gov.au

How do I add an item to my RTO’s scope of registration?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Either:
    • select the Registration: New application button on your asqanet home page, or
    • select VET/CRICOS Applications from the Registration menu within asqanet.
  3. Choose the scope items you would like to add from the drop-down list.
  4. Follow through the prompts as asqanet guides you to complete this application.

How do I advise ASQA that I am not seeking to renew my RTO registration?

If you no longer wish to operate as a registered training organisation, you must apply to the ASQA to withdraw your registration.

Until ASQA has approved your application, you remain registered and are required to pay ASQA annual registration charges.

How do I appeal an ASQA decision about my application?

If you are dissatisfied with a decision made by ASQA you have a number of options:

  1. Consider the reasons for the decision, address the outstanding areas of non-compliance and submit a new application
  2. Ask ASQA to reassess its position 
  3. Ask ASQA to review the decision 
  4. Apply to have the decision reviewed by the Administrative Appeals Tribunal (AAT). Refer to the ASQA fact sheet―AAT review of an ASQA decision.

How do I appeal an ASQA decision about my application?

If you are dissatisfied with a decision made by ASQA you have a number of options:

  1. Consider the reasons for the decision, address the outstanding areas of non-compliance and submit a new application
  2. Ask ASQA to reassess its position 
  3. Ask ASQA to review the decision 
  4. Apply to have the decision reviewed by the Administrative Appeals Tribunal (AAT). Refer to the ASQA fact sheet―AAT review of an ASQA decision.

How do I appeal an ASQA decision about my audit?

If you are dissatisfied with a decision made by ASQA, you have a number of options:

  • consider the reasons for the decision, address the outstanding areas of non-compliance and submit a new application (where the audit relates to an application)
  • ask ASQA to reassess its position (applies to certain decisions only)
  • ask ASQA to review the decision (applies to certain decisions only)
  • apply to have the decision reviewed by the Administrative Appeals Tribunal (AAT).

ASQA will inform you of your options when advising you of ASQA’s decision.

How do I apply for initial registration as an RTO?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Either select the Registration: New application button on the asqanet home page or select VET/CRICOS Applications from the Registration menu within asqanet.
  3. Follow the prompts as asqanet guides you through to the application landing page for you to start completing your application. You can either use the left-hand side menu or the icons to move through the application process.

Refer to the Application guide—Application for initial RTO registration on the ASQA website for help with completing your application.

How do I apply for registration as a CRICOS provider?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Either select the Registration: New application button on the asqanet home page or select VET/CRICOS Applications from the Registration menu within asqanet.
  3. Follow the prompts as asqanet guides you through to the application landing page for you to start completing your application. You can either use the left-hand side menu or the icons to move through the application process.

How do I get a refund from my closed provider?

When a provider is in liquidation, or ceases to operate, you need to contact the training provider or the liquidator for any matter regarding course fees. ASQA does not have a role in recovering fees; however, ASQA can provide you with contact details for the liquidator, or for the relevant consumer protection agency in your state or territory.

How do I know what evidence to provide with my application?

A range of evidence must be included with your application. Evidence requirements are outlined in the Application guide—Application for initial registration (PDF) and you will be prompted to upload evidence when submitting the application in asqanet.

How do I make a report about a provider?

If you are using asqanet as an agent or administrator on behalf of an RTO or CRICOS provider:

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Access the Provider Reports menu
  3. Select Report a Provider
  4. Either use the left-hand side navigation menu, or the icons across the top right-hand side of your screen, to navigate your way through the form.
  5. All required fields must be completed before you are able to Submit this form.

How do I notify ASQA if my RTO business is entering liquidation?

You can notify ASQA of your business is entering liquidation by submitting a Notification of material change or event using asqanet.

How do I notify ASQA of a change of CEO?

You can notify ASQA of a change of Chief Executive Officer (CEO) by submitting a Notification of material change or event using asqanet.

How do I notify ASQA of changes to my RTO or CRICOS Provider?

If the change relates to your provider’s legal entity or legally responsible person:

  1. Submit a Notification of Material Change form by:
    • accessing the Registration menu and selecting Notification of Material Change, or
    • selecting the Registration: New Application button on your asqanet home page, and selecting Notification of material change or event.
    • Follow the prompts as asqanet guides you through the changes.

For general changes, such as changes to contact details:

  1. Access the Organisation menu and select either RTO Details or CRICOS Provider Details, or
  2. Select the RTO Details or CRICOS Provider Details button on your asqanet home page and select Update minor details from the Actions drop down.
  3. Follow the prompts as asqanet guides you through making the required changes

Users are able to view the current principal place of business and existing delivery site records for RTOs in asqanet, but they are unable to update those records via asqanet at this time. Use this form to:

  • notify a change to the address of your RTO’s principal place of business (only if different to your head office); or
  • amend the recorded details of one or more existing delivery sites.

How do I notify ASQA of my third-party arrangements?

The Standards for RTOs require an RTO to notify ASQA of any third party written agreement within 30 calendar days of that agreement being entered into or prior to the obligations under the agreement taking effect, whichever occurs first. Your RTO should have already notified ASQA of any current third-party arrangements that it has.

From mid-September 2019, RTOs will be able to access, add and cease all third-party arrangements via asqanet.

Prior to this service being available, RTOs are encouraged to ensure their written agreements are current and meet all requirements. RTOs will be informed when third-party arrangements are available to be viewed and recorded within asqanet. After this, RTOs can update their own records for accuracy and currency.

How do I obtain recognition of prior learning RPL?

All nationally accredited training organisations are required to offer RPL when a student is accepted.

The process and cost vary between training providers.

You can find providers offering your course on the My Skills website. You can discuss your options and the RPL process with your new provider.

How do I register to use asqanet if I am not a Chief Executive or Principal Executive Officer of a provider?

All users of the former ASQAnet system who are not nominated as Chief Executives or Principal Executive Officers will need to re-register to use asqanet.

  1. Select Register to use asqanet from the asqanet landing page, https://asqanet.asqa.gov.au/
  2. You will be asked to provide details including your email address (which will be your username); password; contact details; and responses to secret questions for retrieving your username and password in the future.
  3. Select one of the following three options:
    • Apply for initial VET or CRICOS registration: Select this option if you are applying for initial registration as an RTO or CRICOS provider.
    • Represent an existing stakeholder: Select this option if you are a staff member or a consultant working for an RTO or CRICOS provider. Note that your administrator (in most cases the CEO or PEO of your provider) will need to approve your access. Once this access is approved, you will be able to log in as an agent.
    • Report a provider: Select this option if you only want to make a complaint about a provider.

How do I register to use asqanet if I am the Chief Executive Officer or Principal Executive Officer of a provider?

ASQA will create administrator user accounts for those people nominated as:

  • Chief Executives for RTO applicants and existing RTOs, and
  • Principal Executive Officers for applicant and registered CRICOS providers.

Those administrators can create user accounts for staff or consultants to act as agents for the organisation, or staff/consultants can create their own accounts by registering to use asqanet and requesting agent access to the organisation, which the administrator may grant.

ASQA will email your log in details to your email address, as registered on training.gov.au.

If you have not received your log in details by 30 September 2016, please check your junk mail folder, and/or contact the Info line by email enquiries [at] asqa.gov.au.

How do I remove items from my RTO’s scope of registration?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Either:
    • access the Organisation menu and select RTO Details, or
    • select the RTO Details button on your asqanet home page and select Update minor details from the Actions drop-down menu.
  3. Follow the prompts as asqanet guides you through removing items from your RTO’s scope of registration

How do I renew my RTO’s registration?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Either:
    • select the Registration: New application button on your asqanet home page, or
    • select VET/CRICOS Applications from the Registration menu within asqanet.
  3. Choose Renew my RTO’s Registration from the list.
  4. Follow the prompts as asqanet guides you through the process of renewing your RTO registration.

How do I request access to update the details of an RTO I’m associated with?

Once you’ve completed your registration you will need to request approval to be associated with one or more RTOs.

Please ensure that you inform the CEO or another administration account holder for each RTO that you are seeking access to the account.

Your request to represent an RTO will be listed as pending until it is authorised by the RTO’s administration account holder.

How do I transfer my training to another provider when my provider closes?

How do I update my personal details?

  1. Log in to asqanet https://asqanet.asqa.gov.au/
  2. Click on your name in the top right corner of any asqanet page and select My Account. You will not be able to do this if you are in the process of completing a form.
  3. Select Edit Details where your details are displayed on the left.
  4. Now asqanet will guide you through the changes you want to make. You can make multiple updates at the same time and then save or cancel those changes.

How do I update my RTO contact details on training.gov.au?

You can change update your registered training organisation (RTO) contact details by submitting a Notification of change of provider details using asqanet.

How do providers deal with the different requirements of ASQA and occupational health and safety regulators for high-risk work licenses?

ASQA regulates training providers against the vocational education and training (VET) Quality Framework and has no jurisdiction over regulatory requirements of other authorities. Similarly, other authorities such as state occupational health and safety regulators or Work Safe Australia do not have the authority to mandate requirements for delivery of nationally recognised training. However, these authorities may refuse to recognise qualifications or statements of attainment which have been issued by providers that do not meet their standards.

Providers that come under the jurisdiction of multiple industry regulators may need to comply with multiple requirements.

How do we submit report our learner engagement and employer satisfaction quality indicator data to ASQA?

You must use one of the following systems to report your learner engagement and employer satisfaction quality indicators to ASQA:

You must submit your quality indicator data reports in full to qidata [at] asqa.gov.au by close of business 30 June each year. Quality Indicator data is required for previous calendar year (1 January to 31 December).

How does an RTO in Western Australia or Victoria become registered with ASQA?

Training organisations in Victoria and Western Australia can only register with ASQA if they fall within ASQA's jurisdiction.

If your organisation is currently registered with the Victorian or West Australian regulator, but falls within ASQA’s jurisdiction, you should contact your current regulator and apply for a transfer to ASQA. The transfer is a simple process that does not attract any fees.

If you are in Victoria or Western Australia, and are applying for initial registration as a registered training organisation, you should apply to ASQA if you will be operating within ASQA’s jurisdiction.

Your organisation falls within ASQA’s jurisdiction if:

  • you are registered on Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) for delivery to overseas students.
  • your organisation offers courses online (in this case, you are considered to be offering these courses for delivery nationally, unless your application process specifically states otherwise, or
  • you offer courses in any of the following states:
    • the Australian Capital Territory
    • New South Wales
    • the Northern Territory
    • South Australia
    • Queensland, or
    • Tasmania.

If you are in Victoria or Western Australia and do not fall within ASQA's jurisdiction, you should register with the Victorian or West Australian regulator.

How does ASQA calculate the risk posed by a provider?

ASQA’s Regulatory Risk Framework, Risk Assessment Framework and Fact sheet: Provider risk—Compliance History explain ASQA’s approach to identifying and assessing risk.

These documents should be read in conjunction with ASQA’s Regulatory Strategy, which details ASQA’s risk focus at a particular point in time.

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