ASQA does not have consumer protection powers. This means we cannot act as an advocate for individual students or resolve disputes between students and providers.
The most effective and timely way to resolve complaints is through your provider’s complaints and appeals process. Providers that offer courses to domestic and overseas students are required to have a complaints process in place that ensures students’ complaints are managed effectively and efficiently.
If you remain dissatisfied with this process and believe that your provider is not meeting their obligations, you can lodge a complaint with ASQA to advise us of your concerns.
ASQA is not a consumer protection agency and cannot act as an advocate for individual students.
If your complaint relates to accessing your student records, ASQA may be able to assist. ASQA can assist students, in certain cases, to access their records. If your provider has closed, additional information is available.