ASQA | Spotlight On - Marketing and advertising, Chapter 4

• details of the training and assessment services you provide, including the mode of delivery
• your obligations as a training provider to a student, noting your responsibility in:
  • demonstrating compliance with the Standards for RTOs
  • delivering quality training and assessment
  • issuing the certification.
• information on any impacts on students if they choose to undertake funded or subsidised training with you – including any future eligibility for such funding
• the complaints and appeals processes available to students
• how students are safeguarded in an event of your provider not being able to continue delivering the course – including their eligibility for refunds
• a student’s rights to a statutory cooling off period, if applicable

• obligations as a student, such as:
  • payment conditions, including timing of payments, deposit requirements and the cost
  • repayment of any debt incurred under VET Student Loans
  • the requirements of the course, that are needed for them to complete the course including technology requirements for online learning
  • any materials or equipment that they may need to supply during the course.
• all advertising and marketing material (including social media, television and radio) provided by your RTO—or a third-party on your behalf—must:
  • be in the name of your RTO or CRICOS provider only, and not use that of any business conducting advertising, marketing or recruitment on your behalf
  • include the registration code of your RTO or CRICOS provider
  • include the code and title of any training product as published on the National Register (training.gov.au).

If the fee payments are subsidised or discounted, they need to be clearly indicated on the advertising materials. You need to provide information on:

• students’ eligibility for a subsidy
• how it may impact their future eligibility for other funding.