ASQA | Spotlight On Student support, Chapter 3
Support during enrolment
Chapter 3 aims to help training providers develop support during enrolment to help students get the best out of their course. This includes monitoring progress and providing support to students during the enrolment process.
Monitoring progress and providing support
When a student starts training, it is important to monitor their progress throughout the course. This allows early intervention and provides the best opportunity to remedy issues.
Your student may need to have access to both education and welfare support services. This can help:
Any limitations or costs of the support services available to students should be made clear in pre-enrolment information. This allows the student to make an informed choice.
Setting support measures
You need to have measures in place to identify a student who may not meet the academic requirements of their course and to intervene when required.
If a student is not meeting their course requirements, check if there are any adjustments that can be made to your training or assessment practices. These adjustments cannot compromise the training package or be at odds with your training and assessment strategies.
Health and Well-being Services
A student may be impacted by a personal event or interpersonal issue, which can make them feel disengaged or unsafe.
You have the responsibility to ensure your students are in a safe and secure environment where they can seek assistance without fear.
It is good practice to have a nominated support officer that students can approach for support, if they do not feel comfortable discussing with their trainer. Your trainers, assessors and any nominated support officers can implement internal solutions, such as adjusting training and assessment practices to support the student.
When required, refer students to local and accessible support services, such as:
Processes for a safe training environment
Providers need to have processes for dealing with internal issues, such as reports from students regarding bullying, harassment, or unsafe conditions. To ensure a positive training environment for students, all allegations must be investigated and appropriately resolved.
Download the checklist of considerations which will guide you, your trainers, assessors and other support staff as you develop student strategies. These considerations will help you comply with regulatory and legislative requirements, along with encouraging best practice.
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