Does ASQA investigate complaints about CRICOS providers?

ASQA can receive complaints about organisations providing VET and/or English language education to overseas students on student visas. These organisations are referred to as Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers.

ASQA considers complaints about CRICOS providers where the provider is alleged to have breached the required standards, and failed to provide quality training and assessment. ASQA will use this information (and other data) to determine whether further regulatory scrutiny of providers is needed.

ASQA does not act as a consumer advocate and is not able to resolve disputes between students and their providers.

The most effective and timely way to resolve complaints, is through your provider’s complaints and appeals process. Providers that offer courses to domestic and overseas students are required to have a complaints process in place that ensures students’ complaints are managed effectively and efficiently. 

Overseas students can make complaints to the Overseas Students Ombudsman, or by another agency. For more information, see Complaints.