Poor quality delivery can affect students, industry, and the community. Your complaints contribute to the protection of the VET and ELICOS sectors, and we encourage you to support quality providers by reporting your concerns.
ASQA is not a consumer protection agency and cannot act as an advocate for individual students.
The most effective and timely way to resolve complaints is through your provider’s complaints and appeals process. Providers that offer courses to domestic and overseas students are required to have a complaints process in place that ensures students’ complaints are managed effectively and efficiently.