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Complaints

ASQA accepts complaints about providers (also known as reports alleging provider non-compliance) from all members of the community.

We use the information reported through complaints to help protect the quality and reputation of the vocational education and training (VET) and English language intensive courses for overseas students (ELICOS) sectors.

Poor quality delivery can affect students, industry, and the community. Complaints contribute to the protection of the VET and ELICOS sectors and we encourage you to support quality providers by reporting your concerns. Your complaint can be submitted via ASQA’s online complaints portal >>

ASQA is not a consumer protection agency and cannot act as an advocate for individual students.

The most effective and timely way to resolve complaints is through your provider’s complaints and appeals process. Providers that offer courses to domestic and overseas students are required to have a complaints process in place that ensures students’ complaints are managed effectively and efficiently.

For further information on how ASQA handles complaints, refer to ‘Managing complaints about providers’ (PDF).

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