Find more help with complaints

Consumer protection agencies

The consumer protection agency in your state or territory:

  • can provide information about seeking a refund or a cancellation of your course fees
  • can provide information about your rights and obligations
  • may be able to help you negotiate with your training provider.

If you are studying with a provider that is located in a different state or territory to where you live, you can report your concerns to the Australian Competition & Consumer Commission.

State or territory Agency and contact details
Australian Capital Territory (ACT) ACT Fair Trading
Phone: (02) 6207 3000
New South Wales (NSW) NSW Fair Trading
Phone: 13 32 20
Northern Territory (NT)  Northern Territory Consumer Affairs
Phone: 1800 019 319
Queensland (QLD) Fair Trading
Phone: 13 74 68
South Australia (SA) Consumer and Business Services
Phone: 13 18 82
Tasmania (TAS) Consumer Affairs and Fair Trading
Phone: 1300 65 44 99
Victoria (VIC) Consumer Affairs Victoria
Phone: 1300 55 81 81
Western Australia (WA) Consumer Protection
Phone: 1300 304 054

If you are studying with a provider that is located in a different state or territory to where you live, you can report your concerns to the Australian Competition & Consumer Commission.

State or Territory Ombudsman

Your state or territory ombudsman may be able to help if:

  • your complaint is about fees and refunds, and
  • you are studying with a government-run provider (such as a TAFE).
State or territory Ombudsman website address
Australian Capital Territory (ACT) www.ombudsman.act.gov.au
New South Wales (NSW) www.ombo.nsw.gov.au
Northern Territory (NT)  www.omb-hcscc.nt.gov.au
Queensland (QLD) www.ombudsman.qld.gov.au
South Australia (SA) www.trainingadvocate.sa.gov.au
Tasmania (TAS) www.ombudsman.tas.gov.au
Victoria (VIC) www.ombudsman.vic.gov.au
Western Australia (WA) www.ombudsman.wa.gov.au

Overseas Student Ombudsman

The Overseas Student Ombudsman may be able to help if:

  • you are a current or former overseas student, and
  • you are or were studying with a private provider in Australia.

The Overseas Student Ombudsman deals with complaints about:

  • refusing admission to a course
  • fees and refunds
  • course or provider transfers
  • course progress or attendance
  • cancellation of enrolment
  • accommodation or work arranged by your provider
  • incorrect advice given by an education agent.

VET Student Loans Ombudsman

The VET Student Loans Ombudsman may be able to help if:

  • you believe you have a VET FEE-HELP or VET Student Loans debt that you should not have
  • you believe you have been treated unfairly by a VET FEE-HELP or VET Student Loan approved provider.
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