What is ‘learner support’ and how do I know if my RTO is providing enough? (Clause 1.7)

‘Learner support’ includes any educational and support services that a learner may need to assist them in their training.

Prior to a learner's enrolment or commencement, your RTO needs to identify any additional support required and make the support available to the learner.

At minimum, you should:

• identify any particular requirements such as literacy, numeracy, English language or physical capabilities that learners would need to complete each course, and
• develop strategies to make support available where gaps are identified.

Your RTO must be able to demonstrate how it identifies support needs. For example, you could require learners to complete a self-assessment as part of the enrolment process. You also need to be able to demonstrate that additional support has been made available.

For further information, refer to Clause 1.7 of the Users' Guide.