asqanet release—what you need to know?

2 December 2019

The latest version of asqanet has launched this morning.

This asqanet release will provide services for:

  • third party arrangements—providers are now able to create and cease third party arrangements via asqanet
  • delivery locations—asqanet is now better able to differentiate between VET & CRICOS locations
  • business names—will be sourced directly from the Australian Business Register (ABR)
  • asqaconnect—ASQA’s new online portal for complainants
  • portal user verification—asqanet users will no longer need to respond to secret questions and answers. A verification code will be sent to their registered email.

Third party arrangements

Notification of third party service arrangements by RTOs will no longer be managed via the ASQA website. Notification of, and updates to, third party service arrangements will be managed via the asqanet Provider Portal. Third party service arrangements previously reported to ASQA will be visible to providers from the Organisation dropdown within the asqanet Provider Portal. Providers will have the ability to notify ASQA of new third party arrangements via this screen, and also end existing arrangements by adding end dates to any arrangements that are no longer valid.

  • I have identified some discrepancies – what should I do? (i.e. I have notified ASQA of a third party however it’s not listed)

    While care has been taken to maintain data integrity when importing existing third party notifications into asqanet, some inaccuracies may be present. If you find that your third party information is incorrect, please use the asqanet third party notification form to amend the information.

  • Third party information is listed that I never submitted

    While care has been taken to maintain data integrity when importing existing third party notifications into asqanet, some inaccuracies may be present. If you find that a third party arrangement has been recorded incorrectly, please use the third party notification form to amend the information.

  • Am I able to edit an existing third party arrangement?

    No, you will need to end the existing arrangement and create a new one with the updated details.

  • Who should be submitting the third party arrangement?

    Any administrator or approved agent will be able to update third party details.

  • Delivery locations

    ASQA is using this update to better differentiate VET and CRICOS locations in application forms, and to more accurately invoice where locations make up part of the invoice calculation.

  • I have identified that a delivery location is not listed in asqanet, however is on PRISMS, what should I do?

    If you notice a delivery location is not listed in asqanet, but is on PRISMS, please contact the ASQA Infoline via email or on 1300 701 801 between 9.00 am and 7.00 pm Eastern Daylight Time (EDT), Monday to Friday (dial +61 3 8613 3910 from outside Australia).

  • Can one location carry multiple classifications?

    Yes, a location may carry multiple classifications.

  • Can I rename a delivery location?

    Providers will have the ability to edit location names.

  • How do I remove duplicate delivery locations without affecting my VET or CRICOS scope?

    If you notice any duplicate delivery locations, please contact the ASQA Infoline via email or on 1300 701 801 between 9.00 am and 7.00 pm Eastern Daylight Time (EDT), Monday to Friday (dial +61 3 8613 3910 from outside Australia).

  • Do I need to list a location once for VET and once for CRICOS?

    No, a location may carry multiple classifications across VET and CRICOS registrations.

  • Business names

    asqanet will no longer request applicants and providers to inform ASQA of the business names associated with their legal entity. Instead, this data will be sourced directly from the Australian Business Register (ABR) and applied to their Organisation Details within asqanet.

    This change will benefit providers as they will no longer be required to keep ASQA informed regarding their business names via minor change applications.

    Providers will be able to identify which of their available business names are relevant to their operations as an RTO, from the Manage Business Names screen within asqanet.

  • My business name isn’t shown in my asqanet Organisation Details – what should I do?

    Ensure your business name is registered and listed on the Australian Business Register (ABR).

  • My business name isn’t shown on training.gov.au – what should I do?

    You will be able to choose which of your available business names are relevant to your operations as an RTO, from the Organisation Details screen within asqanet.

  • I have previously advised ASQA of a business name – do I need to take any action?

    If your business name is registered in the ABR it will be available in asqanet after the release.

  • asqaconnect

    This release introduces a new dedicated portal for the ASQA stakeholder community called asqaconnect. The primary function of asqaconnect is to provide context-sensitive information via FAQ articles for people facing issues with providers and the training being delivered, and also allow stakeholders to lodge provider complaints based on the type of issue they are facing. Complaints will no longer be managed via the asqanet Provider Portal.

  • I have previously lodged a complaint in asqanet, how can I access it?

    Complaints previously lodged in asqanet will be transferred to asqaconnect. If your previously lodged complaint is not visible in asqaconnect, contact the ASQA Infoline via email, ensuring to include your original complaint reference number.

  • I lodged my complaint prior to the new system, will ASQA contact me?

    No, the process will continue as normal. If you require further information about complaints previously lodged, contact the ASQA Infoline via email, ensuring to include your original complaint reference number.

  • Can I lodge a complaint about a non-RTO?

    Yes, you can lodge a complaint to ASQA about an organisation that is not an RTO claiming to offer VET qualifications, courses or units.

  • Can I lodge on behalf of a student?

    Yes, anyone can lodge a complaint with ASQA, and you may lodge a complaint on behalf of someone else.

  • Can I upload further evidence once a complaint has been submitted?

    No, once your complaint is submitted it is no longer available, and additional information cannot be added. It is important to make sure you provide as much information as possible when submitting your complaint.

  • How will ASQA protect anonymous/whistleblower complainants?

    ASQA will not disclose your name, including when it notifies the provider that it has received a complaint. ASQA will only use and disclose personal information for the primary purpose for which it was collected, unless it is required to be released by legislation or a Court or Tribunal.

  • My complaint falls outside the provided categories – what should I do?

    If your complaint does not fall within the provided categories, ASQA may not be the appropriate agency to deal with your issue.

    If you believe ASQA is the appropriate agency and cannot decide which category to choose, contact the ASQA Infoline via email or on 1300 701 801 between 9.00 am and 7.00 pm Eastern Daylight Time (EDT), Monday to Friday (dial +61 3 8613 3910 from outside Australia).

  • I can no longer lodge a complaint in asqanet as I have previously done.

    This is correct – all complaints must be lodged in asqaconnect.

  • Portal user verification

    The asqanet Provider Portal and asqaconnect now have a verification code model for account creation and password recovery. Users will no longer need to answer their secret questions to recover their account password.

  • I haven’t received my verification code, what should I do?

    Try the ‘Forgotten my password’ option on asqaconnect to receive a new verification code. If this does not work contact the ASQA Infoline via email or on 1300 701 801 between 9.00 am and 7.00 pm Eastern Daylight Time (EDT), Monday to Friday (dial +61 3 8613 3910 from outside Australia).

  • My verification code is not working, what should I do?

    Try the ‘Forgotten my password’ option on asqaconnect to receive a new verification code. If this does not work contact the ASQA Infoline via email or on 1300 701 801 between 9.00 am and 7.00 pm Eastern Daylight Time (EDT), Monday to Friday (dial +61 3 8613 3910 from outside Australia).

  • My email address has changed, and I can’t access asqanet to update my details, what should I do?

    Contact the ASQA Infoline via email or on 1300 701 801 between 9.00 am and 7.00 pm Eastern Daylight Time (EDT), Monday to Friday (dial +61 3 8613 3910 from outside Australia).

  • My email address has changed, and I can’t access my code, what should I do?

    Contact the ASQA Infoline via email or on 1300 701 801 between 9.00 am and 7.00 pm Eastern Daylight Time (EDT), Monday to Friday (dial +61 3 8613 3910 from outside Australia).

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