Home Help with your enquiry Help with your enquiry To help us direct you to the information you need, please use this quick and easy enquiry tool. Most enquiries can be resolved online by answering the questions in the tool, providing the quickest route to answer your question. I am - Select -a current, past or future VET studenta current, past or future international VET studenta training providera trainera course owner or course applicantan employera parenta consultantanother stakeholder I need assistance - Select -as my provider is closingfinding my VET student recordsfinding a VET course or training providermaking a complaint about ASQAmaking a complaint about my training providerwith a general VET question Status message Please see provider closures for help with continuing a course, collecting your results, transferring to another provider and more. Did you complete your training course after 1 January 2015? Yes No Warning message If you completed your training course after 1 January 2015, the Unique Student Identifier (USI) Transcript Service may hold a copy of your student records. Please visit the USI website to check your USI transcript. Does the USI transcript hold your student records? Yes No Status message Thank you for your enquiry. What is the status of your training provider? Please check the status of your training provider at training.gov.au. We may not be able to assist you if you do not know the name of your training provider. Current Current suspended Current (Re-registration pending) Current (In Administration/Liquidation) Withdrawn Cancelled Non current I couldn't find my provider Status message As your training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your student records. We do not receive student record information until the provider status changes to cancelled, non-current or withdrawn. Status message As your provider is still operating, you need to contact them directly for a copy of your records. Their contact details can be found at training.gov.au We do not have a copy of these student records. Warning message If you still need help with this form please call us on 1300 701 801 and we will provide support. We may not be able to assist you if you do not know the name of your training provider. Was your training provider registered with ASQA? You can check whether your training provider was registered with ASQA by visiting training.gov.au. Yes No Status message Your student records may be with the Victorian Regulations and Qualification Authority (VRQA) or Training Accreditation Council Western Australia. Please visit the VRQA or TAC websites for further information. Status message Providers are required to supply us with their student records when they close. Please be aware that in some cases we may not have received the necessary information and may not be able to provide you with your records. Please complete the Application for a copy of student records form to apply for your student records. Status message Please read Choosing a course provider for more information. ASQA is the national regulator for Australia’s vocational education and training sector. We do not provide recommendations on which course or training provider is the most appropriate for you. Please visit the Myskills website, which is managed by the National Careers Institute. MySkills is a directory of registered training organisations that deliver nationally recognised VET courses. The website provides straightforward, current, and independent information to help consumers make informed choices about their training options. Status message To make a complaint about ASQA please read Complaints about ASQA. Information message Have you looked at our Complaints page? ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation. To submit feedback about a training provider directly to ASQA, or for more information about contacting other agencies to assist you resolve your complaint, please visit our community page asqaconnect. Status message If you have a general VET question select "I still need help" below. I need assistance - Select -as my provider is closingfinding my VET student recordsfinding a VET course or training providerabout studying in Australiamaking a complaint about ASQAmaking a complaint about my training providerwith a general VET question Status message Please see provider closures for help with continuing a course, collecting your results, transferring to another provider and more. If you are on a student visa you will need to contact the Tuition Protection Service to arrange transfer to another approved provider and to ensure your visa remains current. What is the status of your training provider? Please check the status of your training provider at training.gov.au or cricos.education.gov.au. We may not be able to assist you if you do not know the name of your training provider. Current Current suspended Current (Re-registration pending) Current (In Administration/Liquidation) Withdrawn Cancelled Non current I couldn't find my provider Status message As your provider is still operating, you need to contact them directly for a copy of your records. Their contact details can be found at training.gov.auorcricos.education.gov.au. We do not have a copy of these student records. Status message As your training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your student records. We do not receive student record information until the provider status changes to cancelled, non-current or withdrawn. Status message Providers are required to supply us with their students’ records when they close. Please be aware that in some cases we may not have received the necessary information and may not be able to provide you with your records. Please complete the Application for a copy of student records form to get your student records. Warning message If you still need help with this form please call us on 1300 701 801 and we will provide support. We may not be able to assist you if you do not know the name of your training provider. Status message Have you looked at our Choosing a course or provider web page? ASQA is the national regulator for Australia’s vocational education and training sector. We do not provide recommendations on which course or training provider is the most appropriate for you. CRICOS lists all Australian education providers that are approved to teach overseas students and the courses that they offer. If you are a student visa holder, you can search for eligible courses and providers on the CRICOS website. If you are in Australia on a different type of visa, you will need to check with the Department of Home Affairs as to whether your visa allows you to study in Australia. If it does, you can search for eligible courses and providers on the MySkills website. Status message For information about visas and studying in Australia, we recommend visiting the Study Australia website. Status message To make a complaint about ASQA please read Complaints about ASQA. Information message Have you looked at our Complaints page? ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation. To submit feedback about a training provider directly to ASQA, or for more information about contacting other agencies to assist you resolve your complaint, please visit our community page asqaconnect. Status message If you have a general VET question select "I still need help" below. I need assistance - Select -with the asqanet portalmaking changes to my registration detailswith a status updatewith a general VET questionmaking a complaint about a training providermaking a complaint about ASQAchanging my scope of registrationunderstanding VET regulatory obligations What difficulty are you having with the asqanet portal? Technical issues A pending agent request Other Status message Please select "I still need help" below and then submit the enquiry form. If possible, please upload any screen shots of your issue. Status message To obtain full access to your RTO, your CEO will need to log into their own account to approve and confirm your agent access by following the below steps: 1. Log in to asqanet, select User Management from the drop-down menu in the top right corner. 2. Pending Agent requests will be listed in the User Management section. To confirm an agent request, select Action Request. If you need any further information or advice please select "I still need help" below and then submit the enquiries form. Status message Please select "I still need help" below and then submit the enquiries form. Information message Have you looked at our Changes to RTO details web page? Information is available on the ASQA website about when and how to notify ASQA when your business changes. If you need any further information or advice please select "I still need help" below and submit the enquiries form. Warning message You can view the status of any submitted application in the ‘Application History’ section of asqanet at any time. For more information see our glossary of application status types. The application I submitted is for: - Select -change of scopeCRICOS registrationinitial registrationregistration renewala minor change notificationcourse accreditation Status message We make decisions about changes to scope applications within 130 working days (6 months) as long as the application is complete when the applicant submits it. Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you. Status message We make decisions about a change in CRICOS registration applications within 130 working days (6 months) as long as the application is complete when the applicant submits it. Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you. Status message We make decisions about initial registration applications within 130 working days (6 months) as long as the application is complete when the applicant submits it. Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you. Status message We make decisions about applications to renew registration before the expiry date as long as the application is complete and on time when the provider submits it. Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you. Status message If your minor change notification is displaying as closed on asqanet, please allow 48 hours for the change to be displayed on training.gov.au. Please select "I still need help" below and submit an enquiry if you still have concerns about your minor change notification. Status message We make decisions about course accreditation applications with 130 working days (6 months). We make decisions about course amendment applications within 20 working days. Please select "I still need help" below and submit an enquiry if you still have concerns about your application, or your 130 working days have passed and we have not reached out to you. Status message Please select "I still need help" below and submit an enquiry. Information message Have you looked at our Complaints page? ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation. To submit feedback about a training provider directly to ASQA, or for more information about contacting other agencies to assist you resolve your complaint, please visit our community page asqaconnect. Status message To make a complaint about ASQA please read Complaints about ASQA. Information message Have you looked at our Change RTO Scope web page? Information is available on the ASQA website about how to apply to change your scope of registration. If you need any further information or advice please please select "I still need help" below and submit an enquiry. Information message Have you looked at our Users’ guide to Standards for RTOs 2015 web page? ASQA has developed a Standards guide to assist RTOs to understand their obligations under the revised Standards for RTOs 2015. If you need any further information or advice please select "I still need help" below and submit an enquiry. I need assistance - Select -understanding VET regulatory obligationswith a VET general questionmaking a complaint about ASQAmaking a complaint about a training provider Information message Have you looked at our Users’ guide to Standards for RTOs 2015 web page? ASQA has developed a Standards guide to assist RTOs to understand their obligations under the revised Standards for RTOs 2015. If you need any further information or advice please select "I still need help" below and submit an enquiry. Status message Please select "I still need help" below and submit an enquiry. Status message To make a complaint about ASQA please read Complaints about ASQA. Information message Have you looked at our Complaints page? ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation. To submit feedback about a training provider directly to ASQA, or for more information about contacting other agencies to assist you resolve your complaint, please visit our community page asqaconnect. I need assistance - Select -making changes to my course detailswith a status update Warning message To notify us of changes to your accredited course details or contact information please visit the Manage a course section of our website. Warning message Please email accreditation@asqa.gov.au for information about your application. I need assistance - Select -understanding VET regulatory obligationswith a general VET questionfinding a VET course or training providermaking a complaint about a training providermaking a complaint about ASQA Information message Have you looked at our Users’ guide to Standards for RTOs 2015 web page? ASQA has developed a Standards guide to assist RTOs to understand their obligations under the revised Standards for RTOs 2015. If you need any further information or advice please select "I still need help" below and submit an enquiry. Status message Please select "I still need help" below and submit an enquiry. Status message Please read the Choosing a course and provider web page for more information. ASQA is the national regulator for Australia’s vocational education and training sector. We can't recommend a provider or offer course advice. Information message Have you looked at our Complaints page? ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation. To submit feedback about a training provider directly to ASQA, or for more information about contacting other agencies to assist you resolve your complaint, please visit our community page asqaconnect. Status message To make a complaint about ASQA please read Complaints about ASQA. I need assistance - Select -finding my child’s VET student recordsunderstanding VET regulatory obligationsfinding a VET course or training providermaking a complaint about a training providermaking a complaint about ASQAwith a general VET question Did your child complete their training course after 1 January 2015? Yes No Warning message If your child completed their training course after 1 January 2015, the Unique Student Identifier (USI) Transcript Service may hold a copy of their student records. Please visit the USI website to check your child's USI transcript. Does the USI transcript hold your child’s student records? Yes No Status message Thank you for your enquiry. What is the status of their training provider? Please check the status of their training provider at training.gov.au. We may not be able to assist you if you do not know the name of their training provider. Current Current suspended Current (Re-registration pending) Current (In Administration/Liquidation) Withdrawn Cancelled Non current I couldn't find my provider Status message As their provider is still operating, you should contact them directly for a copy of your child's records. Their contact details can be found at training.gov.au. Please note that the request will have to come from the student. We do not have a copy of these student records. Status message As your child's training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your child's student records. We will not receive student record information from a provider until their status is changed to cancelled, non-current or withdrawn. Was their training provider registered with ASQA? You can check whether your child's training provider was registered with ASQA by visiting training.gov.au. Yes No Status message Providers are required to supply us with their student records when they close. Please be aware that in some cases we may not have received the necessary information and may not be able to provide you with your child's records. Please complete the Application for a copy of student records form to apply for your child's student records. Status message Your student records may be with the Victorian Regulations and Qualification Authority (VRQA) or Training Accreditation Council Western Australia. Please visit the VRQA or TAC websites for further information. Warning message If you still need help with this form please call us on 1300 701 801 and we will provide support. We may not be able to assist you if you do not know the name of your child's training provider. Information message Have you looked at our Users’ guide to Standards for RTOs 2015 web page? ASQA has developed a Standards guide to assist RTOs to understand their obligations under the revised Standards for RTOs 2015. If you need any further information or advice please submit the enquiries form below. Status message Please read the Choosing a course and provider web page for more information. ASQA is the national regulator for Australia’s vocational education and training sector. We can’t recommend a provider or offer course advice. Information message Have you looked at our Complaints page? ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation. To submit feedback about a training provider directly to ASQA or for more information about contacting other agencies to assist you resolve your complaint please visit our community page asqaconnect. Status message To make a complaint about ASQA please read Complaints about ASQA. Status message If you have a general VET question select "I still need help" below. I need assistance - Select -with a status updateunderstanding VET regulatory obligationsmaking a complaint about a training providermaking a complaint about ASQAwith a general VET question Warning message You can view the status of any submitted application in the ‘Application History’ section of asqanet at any time. For more information see our glossary of application status types. The application I submitted is for - None -change of scopeCRICOS registrationinitial registrationregistration renewala minor change notificationcourse accreditation Status message We make decisions about changes to scope applications within 130 working days (6 months) as long as the application is complete when the applicant submits it. Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you. Status message We make decisions about a change in CRICOS registration applications within 130 working days (6 months) as long as the application is complete when the applicant submits it. Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you. Status message We make decisions about initial registration applications within 130 working days (6 months) as long as the application is complete when the applicant submits it. Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you. Status message We make decisions about applications to renew registration before the expiry date as long as the application is complete and on time when the provider submits it. Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you. Status message If your minor change notification is displaying as closed on asqanet, please allow 48 hours for the change to be displayed on training.gov.au. Please select "I still need help" below and submit an enquiry if you still have concerns about your minor change notification. Status message We make decisions about course accreditation applications with 130 working days (6 months). We make decisions about course amendment applications within 20 working days. Please select "I still need help" below and submit an enquiry if you still have concerns about your application, or your 130 working days have passed and we have not reached out to you. Information message Have you looked at our Users’ guide to Standards for RTOs 2015 web page? ASQA has developed a Standards guide to assist RTOs to understand their obligations under the revised Standards for RTOs 2015. If you need any further information or advice please submit the enquiries form below. Information message Have you looked at our Complaints page? ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation. To submit feedback about a training provider directly to ASQA, or for more information about contacting other agencies to assist you resolve your complaint, please visit our community page asqaconnect. Status message To make a complaint about ASQA please read Complaints about ASQA. Status message If you have a general VET question select "I still need help" below. I need assistance - Select -understanding VET regulatory obligationsmaking a complaint about a training providerfinding a VET course or providermaking a complaint about ASQAwith a general VET question Information message Have you looked at our Users’ guide to Standards for RTOs 2015 web page? ASQA has developed a Standards guide to assist RTOs to understand their obligations under the revised Standards for RTOs 2015. If you need any further information or advice please submit the enquiries form below. Information message Have you looked at our Complaints page? ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation. To submit feedback about a training provider directly to ASQA, or for more information about contacting other agencies to assist you resolve your complaint, please visit our community page asqaconnect. Information message Have you looked at our Choosing a course and provider web page? ASQA is the national regulator for Australia Australia’s vocational education and training sector. We do not provide recommendations on which course or training provider is the most appropriate for you. CRICOS lists all Australian education providers that are approved to teach overseas students and the courses that they offer. If you are a student visa holder, you can search for eligible courses and providers on the CRICOS website. If you are in Australia on a different type of visa, you will need to check with the Department of Home Affairs as to whether your visa allows you to study in Australia. If it does, you can search for eligible courses and providers on the MySkills website. Status message To make a complaint about ASQA please read Complaints about ASQA. Status message If you have a general VET question select "I still need help" below. Was this page helpful? Yes No Please add your comments: Leave this field blank Share Print
