Help with your enquiry

To help us direct you to the information you need, please use this quick and easy enquiry tool.

Most enquiries can be resolved online by answering the questions in the tool, providing the quickest route to answer your question.

I am

I need assistance

Status message

Please see when providers close for help with continuing a course, collecting your results, transferring to another provider and more.

Did you complete your training course after 1 January 2015?

Yes

Warning message

If you completed your training course after 1 January 2015, the Unique Student Identifier (USI) Transcript Service may hold a copy of your student records.

Please visit the USI website to check your USI transcript.

Does the USI transcript hold your student records?

Yes

Status message

Thank you for your enquiry.

What is the status of your training provider?

Please check the status of your training provider at training.gov.au. We may not be able to assist you if you do not know the name of your training provider.

Current

Current suspended

Current (Re-registration pending)

Current (In Administration/Liquidation)

Withdrawn

Cancelled

Non current

I couldn't find my provider

Status message

As your training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your student records.

We do not receive student record information until the provider status changes to cancelled, non-current or withdrawn.

Status message

As your provider is still operating, you need to contact them directly for a copy of your records. Their contact details can be found at training.gov.au

We do not have a copy of these student records.

Warning message

If you still need help with this form please call us on 1300 701 801 and we will provide support.

We may not be able to assist you if you do not know the name of your training provider.

Was your training provider registered with ASQA?

You can check whether your training provider was registered with ASQA by visiting training.gov.au.

Yes

Status message

Your student records may be with the Victorian Regulations and Qualification Authority (VRQA) or Training Accreditation Council Western Australia.

Please visit the VRQA or TAC websites for further information.

Status message

Providers are required to supply us with their student records when they close.

Please be aware that in some cases we may not have received the necessary information and may not be able to provide you with your records.

Before you proceed, please check the list of c losed RTOs that have provided ASQA with student records.

Was your provider on the list?

Yes

Warning message

We may have received records from this provider. Please note that some records we have received from closed providers are incomplete.

Please complete the Application for a copy of student records form to apply for your student records.

Warning message

We have not received records from this provider. There may be a number of reasons for this.

Please visit our Student records page for further information on the types of student records ASQA holds and where you may find your records.

Status message

Please read choose a course & provider for more information.

ASQA is the national regulator for Australia’s vocational education and training sector. We do not provide recommendations on which course or training provider is the most appropriate for you.

Please visit the Myskills website, which is managed by the National Careers Institute.

MySkills is a directory of registered training organisations that deliver nationally recognised VET courses. The website provides straightforward, current, and independent information to help consumers make informed choices about their training options.

Status message

To make a complaint about ASQA please visit Complaints about ASQA.

Information message

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Status message

If you have a general VET question select "I still need help" below.

I need assistance

Status message

Please see when providers close for help with continuing a course, collecting your results, transferring to another provider and more.

If you are on a student visa you will need to contact the Tuition Protection Service to arrange transfer to another approved provider and to ensure your visa remains current.

What is the status of your training provider?

Please check the status of your training provider at training.gov.au or cricos.education.gov.au. We may not be able to assist you if you do not know the name of your training provider.

Current

Current suspended

Current (Re-registration pending)

Current (In Administration/Liquidation)

Withdrawn

Cancelled

Non current

I couldn't find my provider

Status message

As your provider is still operating, you need to contact them directly for a copy of your records. Their contact details can be found at training.gov.au or cricos.education.gov.au.

We do not have a copy of these student records.

Status message

As your training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your student records.

We do not receive student record information until the provider status changes to cancelled, non-current or withdrawn.

Status message

Providers are required to supply us with their students’ records when they close.

Please be aware that in some cases we may not have received the necessary information and may not be able to provide you with your records.

Before you proceed, please check the list of closed providers that may have provided student records.

Was your provider on the list?

Yes

Warning message

We may have received records from this provider. Please note that some records we have received from closed providers are incomplete.

Please complete the Application for a copy of student records form to apply for your student records.

Error message

We have not received records from this provider. There may be a number of reasons for this.

Please visit our Student records page for further information on the types of student records ASQA holds and where you may find your records.

Warning message

If you still need help with this form please call us on 1300 701 801 and we will provide support.

We may not be able to assist you if you do not know the name of your training provider.

Status message

Have you looked at our Choosing a course or provider web page?

ASQA is the national regulator for Australia’s vocational education and training sector. We do not provide recommendations on which course or training provider is the most appropriate for you.

CRICOS lists all Australian education providers that are approved to teach overseas students and the courses that they offer. If you are a student visa holder, you can search for eligible courses and providers on the CRICOS website.

If you are in Australia on a different type of visa, you will need to check with the Department of Home Affairs as to whether your visa allows you to study in Australia. If it does, you can search for eligible courses and providers on the MySkills website.

Status message

For information about visas and studying in Australia, we recommend visiting the Study Australia website.

Status message

To make a complaint about ASQA please read Complaints about ASQA.

Information message

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Status message

If you have a general VET question select "I still need help" below.

I need assistance

Warning message

Have you checked our welcome to asqanetpage? This page answers some of your more frequently asked questions about the asqanet portal.

What difficulty are you having with the asqanet portal?

Technical issues

A pending agent request

Other

Status message

Please select "I still need help" below and then submit the enquiry form. If possible, please upload any screen shots of your issue.

Status message

To obtain full access to your RTO, your CEO will need to log into their own account to approve and confirm your agent access by following the below steps:

1. Log in to asqanet, select User Management from the drop-down menu in the top right corner.
2. Pending Agent requests will be listed in the User Management section. To confirm an agent request, select Action Request.

If you need any further information or advice please select "I still need help" below and then submit the enquiries form.

Status message

Please select "I still need help" below and then submit the enquiries form.

Information message

Have you looked at our update to provider details web page?

Information is available on the ASQA website about when and how to notify ASQA when your business changes.

If you need any further information or advice please select "I still need help" below and submit the enquiries form.

Warning message

ASQA aims to finalise applications within our service standards subject to the application being complete and submitted in accordance with requirements.

Please note for material or renewal applications, your application does not affect your ongoing business operations. You may continue training and enrolling students as per normal, pending the outcome of the application.

The application I submitted is for:

Status message

We make decisions about changes to scope applications within 130 working days (6 months) as long as the application is complete when the applicant submits it.

Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you.

Status message

We make decisions about a change in CRICOS registration applications within 130 working days (6 months) as long as the application is complete when the applicant submits it.

Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you.

Status message

We make decisions about initial registration applications within 130 working days (6 months) as long as the application is complete when the applicant submits it.

Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you.

Status message

We make decisions about applications to renew registration before the expiry date as long as the application is complete and on time when the provider submits it.

Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you.

Status message

If your minor change notification is displaying as closed on asqanet, please allow 48 hours for the change to be displayed on training.gov.au.

Please select "I still need help" below and submit an enquiry if you still have concerns about your minor change notification.

Status message

We make decisions about course accreditation applications with 130 working days (6 months).

We make decisions about course amendment applications within 20 working days.

Please select "I still need help" below and submit an enquiry if you still have concerns about your application, or your 130 working days have passed and we have not reached out to you.

Status message

If you wish to request a shorter renewal period for your ASQA registration please complete and submit this request form.

Status message

Please select "I still need help" below and submit an enquiry.

Information message

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Status message

To make a complaint about ASQA please visit Complaints about ASQA.

Information message

Have you looked at our Change RTO Scope web page?

Information is available on the ASQA website about how to apply to change your scope of registration.

If you need any further information or advice please please select "I still need help" below and submit an enquiry.

Information message

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please select "I still need help" below and submit an enquiry.

I need assistance

Information message

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please select "I still need help" below and submit an enquiry.

Status message

Please select "I still need help" below and submit an enquiry.

Status message

To make a complaint about ASQA please visit Complaints about ASQA.

Information message

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

I need assistance

Warning message

To notify us of changes to your accredited course details or contact information please visit the Manage an accredited course page of our website.

Warning message

Please call 1300 701 801 for information about your application.

I need assistance

Information message

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please select "I still need help" below and submit an enquiry.

Status message

Please select "I still need help" below and submit an enquiry.

Status message

Please read the choose a course & provider web page for more information.

ASQA is the national regulator for Australia’s vocational education and training sector. We can't recommend a provider or offer course advice.

Information message

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Status message

To make a complaint about ASQA please read Complaints about ASQA.

I need assistance

Did your child complete their training course after 1 January 2015?

Yes

Warning message

If your child completed their training course after 1 January 2015, the Unique Student Identifier (USI) Transcript Service may hold a copy of their student records.

Please visit the USI website to check your child's USI transcript.

Does the USI transcript hold your child’s student records?

Yes

Status message

Thank you for your enquiry.

What is the status of their training provider?

Please check the status of their training provider at training.gov.au. We may not be able to assist you if you do not know the name of their training provider.

Current

Current suspended

Current (Re-registration pending)

Current (In Administration/Liquidation)

Withdrawn

Cancelled

Non current

I couldn't find my provider

Status message

As their provider is still operating, you should contact them directly for a copy of your child's records. Their contact details can be found at training.gov.au. Please note that the request will have to come from the student.

We do not have a copy of these student records.

Status message

As your child's training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your child's student records.

We will not receive student record information from a provider until their status is changed to cancelled, non-current or withdrawn.

Was their training provider registered with ASQA?

You can check whether your child's training provider was registered with ASQA by visiting training.gov.au.

Yes

Status message

Providers are required to supply us with their student records when they close.

Please be aware that in some cases we may not have received the necessary information and may not be able to provide you with your child's records.

Before you proceed, please check the Closed RTOs that have provided ASQA with student records.

Was your child's provider on the list?

Yes

Warning message

We may have received records from this provider. Please note that some records we have received from closed providers are incomplete.

Please complete the Application for a copy of student records form to apply for your child's student records.

Error message

We have not received records from this provider. There may be a number of reasons for this.

Please visit our Student records page for further information on the types of student records ASQA holds and where you may find your child's records.

Status message

Your student records may be with the Victorian Regulations and Qualification Authority (VRQA) or Training Accreditation Council Western Australia.

Please visit the VRQA or TAC websites for further information.

Warning message

If you still need help with this form please call us on 1300 701 801 and we will provide support.

We may not be able to assist you if you do not know the name of your child's training provider.

Information message

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please submit the enquiries form below.

Status message

Please read the choose a course & provider web page for more information.

ASQA is the national regulator for Australia’s vocational education and training sector. We can’t recommend a provider or offer course advice.

Information message

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Status message

To make a complaint about ASQA please read Complaints about ASQA.

Status message

If you have a general VET question select "I still need help" below.

I need assistance

Warning message

You can view the status of any submitted application in the ‘Application History’ section of asqanet at any time.

The application I submitted is for

Status message

We make decisions about changes to scope applications within 130 working days (6 months) as long as the application is complete when the applicant submits it.

Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you.

Status message

We make decisions about a change in CRICOS registration applications within 130 working days (6 months) as long as the application is complete when the applicant submits it.

Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you.

Status message

We make decisions about initial registration applications within 130 working days (6 months) as long as the application is complete when the applicant submits it.

Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you.

Status message

We make decisions about applications to renew registration before the expiry date as long as the application is complete and on time when the provider submits it.

Please select "I still need help" below and submit an enquiry if you have concerns about your application, or 130 working days have passed and we have not reached out to you.

Status message

If your minor change notification is displaying as closed on asqanet, please allow 48 hours for the change to be displayed on training.gov.au.

Please select "I still need help" below and submit an enquiry if you still have concerns about your minor change notification.

Status message

We make decisions about course accreditation applications with 130 working days (6 months).

We make decisions about course amendment applications within 20 working days.

Please select "I still need help" below and submit an enquiry if you still have concerns about your application, or your 130 working days have passed and we have not reached out to you.

Information message

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please submit the enquiries form below.

Information message

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Status message

To make a complaint about ASQA please read Complaints about ASQA.

Status message

If you have a general VET question select "I still need help" below.

I need assistance

Information message

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please submit the enquiries form below.

Information message

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Information message

Have you looked at our choose a course & provider web page?

ASQA is the national regulator for Australia’s vocational education and training sector. We do not provide recommendations on which course or training provider is the most appropriate for you.

CRICOS lists all Australian education providers that are approved to teach overseas students and the courses that they offer. If you are a student visa holder, you can search for eligible courses and providers on the CRICOS website.

If you are in Australia on a different type of visa, you will need to check with the Department of Home Affairs as to whether your visa allows you to study in Australia. If it does, you can search for eligible courses and providers on the MySkills website.

Help with your enquiry

Status message

Please see when providers close for help with continuing a course, collecting your results, transferring to another provider and more.

Warning message

If you completed your training course after 1 January 2015, the Unique Student Identifier (USI) Transcript Service may hold a copy of your student records.Please visit the USI website to check your USI transcript.

Status message

Thank you for your enquiry.

Status message

As your training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your student records. We do not receive student record information until the provider status changes to cancelled, non-current or withdrawn.

Status message

As your provider is still operating, you need to contact them directly for a copy of your records. Their contact details can be found at training.gov.au

We do not have a copy of these student records.

Warning message

If you still need help with this form please call us on 1300 701 801 and we will provide support. We may not be able to assist you if you do not know the name of your training provider.

Status message

Your student records may be with the Victorian Regulations and Qualification Authority (VRQA) or Training Accreditation Council Western Australia. Please visit the VRQA or TAC websites for further information.

Status message

Warning message

We may have received records from this provider. Please note that some records we have received from closed providers are incomplete.

Please complete the Application for a copy of student records form to apply for your student records.

Warning message

We have not received records from this provider. There may be a number of reasons for this.Please visit our Student records page for further information on the types of student records ASQA holds and where you may find your records.

Status message

Status message

To make a complaint about ASQA please visit Complaints about ASQA.

Information message

Have you looked at our Make a report page?ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Status message

If you have a general VET question select "I still need help" below.

Status message

Status message

As your provider is still operating, you need to contact them directly for a copy of your records. Their contact details can be found at training.gov.au or cricos.education.gov.au.

We do not have a copy of these student records.

Status message

As your training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your student records. We do not receive student record information until the provider status changes to cancelled, non-current or withdrawn.

Status message

Warning message

We may have received records from this provider. Please note that some records we have received from closed providers are incomplete.

Please complete the Application for a copy of student records form to apply for your student records.

Error message

We have not received records from this provider. There may be a number of reasons for this.Please visit our Student records page for further information on the types of student records ASQA holds and where you may find your records.

Warning message

If you still need help with this form please call us on 1300 701 801 and we will provide support. We may not be able to assist you if you do not know the name of your training provider.

Status message

Status message

For information about visas and studying in Australia, we recommend visiting the Study Australia website.

Status message

To make a complaint about ASQA please read Complaints about ASQA.

Information message

Have you looked at our Make a report page?ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Status message

If you have a general VET question select "I still need help" below.

Warning message

Have you checked our welcome to asqanetpage? This page answers some of your more frequently asked questions about the asqanet portal.

Status message

Please select "I still need help" below and then submit the enquiry form. If possible, please upload any screen shots of your issue.

Status message

To obtain full access to your RTO, your CEO will need to log into their own account to approve and confirm your agent access by following the below steps:

1. Log in to asqanet, select User Management from the drop-down menu in the top right corner. 2. Pending Agent requests will be listed in the User Management section. To confirm an agent request, select Action Request.

If you need any further information or advice please select "I still need help" below and then submit the enquiries form.

Status message

Please select "I still need help" below and then submit the enquiries form.

Information message

Have you looked at our update to provider details web page?Information is available on the ASQA website about when and how to notify ASQA when your business changes.If you need any further information or advice please select "I still need help" below and submit the enquiries form.

Warning message

ASQA aims to finalise applications within our service standards subject to the application being complete and submitted in accordance with requirements.

Please note for material or renewal applications, your application does not affect your ongoing business operations. You may continue training and enrolling students as per normal, pending the outcome of the application.

Status message

Status message

Status message

Status message

Status message

If your minor change notification is displaying as closed on asqanet, please allow 48 hours for the change to be displayed on training.gov.au. Please select "I still need help" below and submit an enquiry if you still have concerns about your minor change notification.

Status message

Status message

If you wish to request a shorter renewal period for your ASQA registration please complete and submit this request form.

Status message

Please select "I still need help" below and submit an enquiry.

Information message

Have you looked at our Make a report page?ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

If you completed your training course after 1 January 2015, the Unique Student Identifier (USI) Transcript Service may hold a copy of your student records.

Please visit the USI website to check your USI transcript.

As your training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your student records.

We do not receive student record information until the provider status changes to cancelled, non-current or withdrawn.

If you still need help with this form please call us on 1300 701 801 and we will provide support.

We may not be able to assist you if you do not know the name of your training provider.

Your student records may be with the Victorian Regulations and Qualification Authority (VRQA) or Training Accreditation Council Western Australia.

Please visit the VRQA or TAC websites for further information.

We have not received records from this provider. There may be a number of reasons for this.

Please visit our Student records page for further information on the types of student records ASQA holds and where you may find your records.

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

As your training provider is in administration or liquidation, you need to contact the administrator or liquidator directly for a copy of your student records.

We do not receive student record information until the provider status changes to cancelled, non-current or withdrawn.

We have not received records from this provider. There may be a number of reasons for this.

Please visit our Student records page for further information on the types of student records ASQA holds and where you may find your records.

If you still need help with this form please call us on 1300 701 801 and we will provide support.

We may not be able to assist you if you do not know the name of your training provider.

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

1. Log in to asqanet, select User Management from the drop-down menu in the top right corner.
2. Pending Agent requests will be listed in the User Management section. To confirm an agent request, select Action Request.

Have you looked at our update to provider details web page?

Information is available on the ASQA website about when and how to notify ASQA when your business changes.

If you need any further information or advice please select "I still need help" below and submit the enquiries form.

If your minor change notification is displaying as closed on asqanet, please allow 48 hours for the change to be displayed on training.gov.au.

Please select "I still need help" below and submit an enquiry if you still have concerns about your minor change notification.

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Have you looked at our Change RTO Scope web page?

Information is available on the ASQA website about how to apply to change your scope of registration.

If you need any further information or advice please please select "I still need help" below and submit an enquiry.

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please select "I still need help" below and submit an enquiry.

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please select "I still need help" below and submit an enquiry.

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please select "I still need help" below and submit an enquiry.

Please read the choose a course & provider web page for more information.

ASQA is the national regulator for Australia’s vocational education and training sector. We can't recommend a provider or offer course advice.

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.

If your child completed their training course after 1 January 2015, the Unique Student Identifier (USI) Transcript Service may hold a copy of their student records.

Please visit the USI website to check your child's USI transcript.

We have not received records from this provider. There may be a number of reasons for this.

Please visit our Student records page for further information on the types of student records ASQA holds and where you may find your child's records.

Your student records may be with the Victorian Regulations and Qualification Authority (VRQA) or Training Accreditation Council Western Australia.

Please visit the VRQA or TAC websites for further information.

If you still need help with this form please call us on 1300 701 801 and we will provide support.

We may not be able to assist you if you do not know the name of your child's training provider.

Have you looked at our Standards for RTOs web page?

If you need any further information or advice please submit the enquiries form below.

Please read the choose a course & provider web page for more information.

ASQA is the national regulator for Australia’s vocational education and training sector. We can’t recommend a provider or offer course advice.

Have you looked at our Make a report page?

ASQA has a separate online form for complaints. Please note that ASQA does not help to resolve disputes. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.