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What does it mean for a provider when ASQA receives a report alleging non-compliance?

ASQA will (unless exceptional circumstances exist) notify the provider concerned to advise that it has been named as the subject of a complaint and may suggest that the provider takes action to ensure it remains compliant with its regulatory obligations.

Providers will be advised of the nature of the complaint but ASQA will not disclose the name of complainants.

The information contained in the report will be recorded, and ASQA will assess all information that it holds in relation to your organisation to determine if further regulatory scrutiny is warranted.

If further regulatory scrutiny is required, ASQA’s established audit procedures apply.