As the national regulator of Australian vocational education and training (VET) providers, ASQA uses a range of information sources to ensure that those providers are delivering quality training and assessment services to their students. One source of information is complaints that students report to ASQA.
When you make a complaint to ASQA, if your complaint is substantiated, the information will be used to inform how ASQA regulates that provider.
ASQA can accept certain types of complaints from both domestic (local) students and from overseas students studying in Australia on student visas.
If you're a student experiencing issues with your training provider, in most cases, the best way to resolve the issue is through your provider's complaints and appeals process. Both registered training organisations and training organisations that offer courses to overseas students are required to have a complaints process in place that ensures students' complaints are dealt with effectively and efficiently.
In the great majority of cases, you will be able to resolve the issue with your provider. However, if you have been unable to resolve the issue with your provider, you may be able to submit a complaint to ASQA.
- Contact your training provider before making a complaint to ASQA, and
- What can you expect after you submit a complaint to ASQA?