The information contained in student complaints is recorded and contributes to making a determination whether further regulatory scrutiny of providers is required. ASQA assesses the information that it holds in relation to the conduct and compliance of providers, to determine if further regulatory scrutiny is warranted. If further regulatory scrutiny is required, ASQA’s established audit procedures apply. (Hyperlink: https://www.asqa.gov.au/asqa-audits)
ASQA will (unless exceptional circumstances exist) notify the provider concerned, to advise that it has been named as the subject of a complaint, and may suggest that providers take action to ensure that they remain compliant with their regulatory obligations.