Complaints about training providers

ASQA accepts complaints and feedback about training providers from all members of the community.

Poor quality training delivery can affect students, industry, and the community. Complaints and feedback contribute constructively to the protection of the sector and we encourage you to report your concerns.

How to submit feedback about a training provider

To submit feedback about a training provider directly to ASQA, visit our community space asqaconnect.

If you are unable to access asqanet you can submit a complaint through the National Training Complaints Hotline by either completing their complaints form or calling the enquiry line on 13 38 73.

Information for students with complaints

If you are a student and have a complaint about a training provider, your first step should be to use the provider’s own complaints and appeals process. Providers that are registered with ASQA are required to have a process that ensures student complaints are managed effectively and efficiently.

If you are not satisfied with a training provider’s response to your complaint, or if you believe a training provider is not meeting their obligations, you are welcome to tell us about your concerns.

Please note: We do not facilitate students to appeal assessment outcomes with their training providers. We do not help to resolve disputes between students and training providers. If you provide us with feedback about a training provider, we usually will not advise you about actions we take or the outcome of any investigation.