Key phases of the student journey

The following table shows the how the key standards are mapped against the phases of the student experience, and regulatory and governance responsibilities.

Key phases of the student journey 

Examples of provider practice and behaviour

Primary standards/clauses in the Standards for RTOs 2015

Primary standards/clauses in the National Code 2018

Primary standards/clauses in the ELICOS Standards 2018

Marketing and recruitment

The training provider's marketing practices provide accurate and factual information to allow prospective students to make informed decisions. 

4.1

1.1, 1.2, 1.3, 1.4

Enrolment 

The training provider ensures students have the existing skills, knowledge and experience required to successfully undertake the course.

5.1, 5.2, 5.3, 7.3

2.1, 2.2, 3.1, 3.2, 3.3 3.4, 8.5

P1.2, P3.1 

Support and progression

The training provider assesses student needs and provides appropriate support services to enable student progression.

1.7

5.2, 6.1, 6.2, 6.3 , 6.4, 6.5, 6.6, 6.9, 8.1, 8.3, 8.4, 8.6, 8.7, 8.9 

P6.9, P7.2

Training and assessment 

Trainers assigned to deliver training are qualified.

The training provider has sufficient and appropriate resources for training and assessment.

The amount of training and mode of delivery is consistent with requirements.

1.1, 1.2, 1.3, 1.8, 1.13 to 1.18, 1.20

11.1, 11.2, 8.18, 8.19, 8.20, 8.21

P1.1, P4.1, P5.1, P5.2, P6.4, P6.7, P6.8, P7.3

Completion 

Only students assessed as meeting course or training package requirements are issued with certification. 

3.1

P4.2

Other requirements

 

 

 

Regulatory compliance and governance

The training provider has appropriate compliance and governance processes in place such as holding public liability insurance, managing its third parties and agents. The training provider meets additional obligations if delivering to under-18s.

2.3, 2.4, 8.2

2.4, 2.5, 3.6, 4.4, 4.5, 4.6, 5.4, 5.5, 5.6, 5.7, 6.7, 7.2, 7.3, 7.4, 7.5, 7.6, 7.7

P2.1

Was this page helpful?