If your training provider is no longer operating and you discover that your USI transcript isn’t showing the training you completed after January 2015 with that RTO, the relevant VET regulator may be able to assist you in some circumstances.
There are three VET regulators. Most training providers are regulated by ASQA.
When a provider is in liquidation, or ceases to operate, you need to contact the training provider or the liquidator for any matter regarding course fees. ASQA does not have a role in recovering fees; however, ASQA can provide you with contact details for the liquidator, or for the relevant consumer protection agency in your state or territory.
If you hear rumours about your provider closing, contact ASQA on 1300 701 801 or email via firstname.lastname@example.org and we can tell you the most up-to-date information we have received, or we can investigate further.
Entered voluntary administration: When a business goes into voluntary administration it means the business is financially troubled. An administrator takes control of the organisation, evaluates the issues, and makes recommendations. Frequently the business is then sold or enters liquidation. A business can either continue to trade or cease trading during voluntary administration.
Entered liquidation: This means the business is no longer financially viable and is winding up its affairs. The owner has either voluntarily entered liquidation or a creditor has requested their liquidation due to unpaid debts. The control of the organisation is transferred to the liquidator. The business must cease trading once it enters liquidation.
Had its registration cancelled by ASQA: ASQA will only cancel an RTO’s registration after investigating them and establishing they have not been delivering training to the standard required. ASQA publishes information about our regulatory decisions, including cancellations of registration and other regulatory decisions made.
Voluntarily withdrawn from the sector: This means the provider has elected to cease delivering nationally recognised training, and this could be for a number of reasons.