Student issues

The coronavirus outbreak is causing significant stress on all Australians, including from a financial and mental health perspective. We encourage all providers to be aware of this and consider all student concerns.

Providers should consider the information they have published in their documented policies and procedures relating to payments, refunds, and unable to pay situations. Providers may choose to offer payment plans, of smaller and more manageable amounts, for students who want to actively continue to study. Providers could also defer a student’s study for the time being, until they are able to continue.