The coronavirus outbreak is causing significant stress on all Australians, including from a financial and mental health perspective. We encourage all RTOs to be aware of this and consider all student concerns.
RTOs should consider the information they have published in their documented policies and procedures relating to payments, refunds, and unable to pay situations. RTOs may choose to offer payment plans, of smaller and more manageable amounts, for students who want to actively continue to study. RTOs could also defer a student’s study for the time being, until they are able to continue.
The Australian Skills Quality Authority acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community.
We pay our respects to the people, the cultures and the elders past, present and emerging.