Following reconsideration of the full suspension decision, ASQA decided to vary the previous decision of the commissioner as delegate  to:

1. Suspend, under the NVR Act s 36(2)(e) and s 38,
   
   1. the following part of the RTO’s scope of registration:
      • BSB30215 Certificate III in Customer Engagement
      • BSB40315 Certificate IV in Customer Engagement, and
      • any new training package product that would be automatically added to the scope of registration because it is equivalent to one which appears above, and
   2. during the period of suspension, require, under the NVR Act s 38(2), the RTO (not) to:
      • enrol a student in a suspended VET course or part of a suspended VET course.
      • allow a VET student to being a suspended VET course of part of a suspended VET course.
      • publish or broadcast an advertisement relating to a suspended VET course or any part of a suspended VET course, or
      • cause to be published or broadcast an advertisement relating to a suspended VET course or any part of a suspended VET course

with effect 35 calendar days after the date the RTO is given written notice of the decision.