The Chief Commissioner and Commissioner, Risk Intelligence and Regulatory Support decided to vary the previous decision of the commissioner as delegate  to:

1. Suspend, under the NVR Act s 36(2)(e) and s 38,
   
   1. the following part of the RTO’s scope of registration: 
      • BSB30215 Certificate III in Customer Engagement
      • BSB40315 Certificate IV in Customer Engagement, and
      • any new training package product that would be automatically added to the scope of registration because it is equivalent to one which appears above, and
   2. during the period of suspension, require, under the NVR Act s 38(2), the RTO (not) to:
      • enrol a student in a suspended VET course or part of a suspended VET course.
      • allow a VET student to being a suspended VET course of part of a suspended VET course.
      • publish or broadcast an advertisement relating to a suspended VET course or any part of a suspended VET course, or
      • cause to be published or broadcast an advertisement relating to a suspended VET course or any part of a suspended VET course
        with effect 35 calendar days after the date the RTO is given written notice of the decision.
2. Give a written direction, under NVR Act s 35A of the National Vocational Education and Training Regulator Act 2011 (NVR Act), requiring the organisation to:
   
   1. rectify this breach by addressing each non-compliance outlined in the attached audit report within 20 working days of the date of this notice; and
   2. retain evidence this written direction has been complied with for examination at a future regulatory activity, by retaining evidence that they have addressed each non-compliance outlined in the attached audit report.