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Training providers may close due to many different reasons including:

  • financial issues
  • have their registration cancelled by the regulator
  • the owner's decision to stop delivering training. 

If the provider is facing financial difficulty, an administrator or liquidator may manage the closure.

Signs your provider may have closed:

  • classes are cancelled without notice
  • emails and phone calls go unanswered
  • you hear about the closure from others or in the media. 

If you notice any of these or have any concerns, you can contact us.

Continue your qualification with another provider 

When a provider is closing, they may offer to transfer you to another provider. You can accept or choose a different provider.

Local Australian students
  • To a find a new provider for your course visit Your Career
  • If you have a student loan, also contact Tuition Protection Service (TPS) for advice or assistance about your loan and to switch funding to another provider.  

Read our advice on choosing a provider.  

International students

Credit transfer

Collect evidence of your training

To gain a credit transfer, you will need to provide your new training provider with formal evidence of your completed training. This may include:

  • An Australian Qualification Framework testamur and record of results for completed qualifications
  • Statements of attainment for completed units if the full qualification was not finished. 

Evidence of your learning and progress, especially if you were not formally assessed before your provider closed may support recognition of prior learning with a new provider. This includes:

  • copies of assessments: assignments, projects, or tasks you completed - even if they weren’t marked - can demonstrate your competency
  • feedback from trainers or assessors: written comments, emails, or annotated documents showing how you performed or what you were working on
  • communication records: emails or messages that confirm your enrolment, participation, or progress in the course. 

When providers close, they must give us their student records. 

Read our advice on recognition of prior learning and Student records.

Tips for students transitioning to a new provider
  • Organise your documents: keep everything in one place and clearly labelled
  • Be proactive: contact your new provider early and explain your situation.  

Fees and refunds

If your provider has closed or you’re unable to resolve the issue directly, the consumer protection agency in your state or territory may be able to assist you with getting a refund. Visit our Guidance and resources for student's for more information.

The Tuition Protection Service (TPS) can assist international students with fees and refunds and students with a VET student loan.

Your State or Territory ombudsman may be able to assist students studying at a government provider, such as a TAFE. 

The Commonwealth Ombudsman International Student Complaints can assist international students studying with a private provider/college/RTO.

Resources

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