How we review decisions
When we make a decision that adversely affects a provider, we provide procedural fairness and robust reasons for our decisions. This ensures a fair process. In addition, providers also have an opportunity to ask for a review.
The way we review decisions intends to:
- provide a genuine opportunity for providers to respond to an adverse decision including through submission of evidence
- ensure our decisions support the integrity of national qualifications issued by training providers
- give stakeholders confidence in the decisions we make.
When we review decisions, we review the evidence that led to our original decision and any new evidence. We do this to ensure we have made the correct and preferable decision.
We make decisions on the evidence we have at the time of assessment. New evidence may change a decision on review.
For more information see our Approach to review of decisions - Regulatory practice guide.
Reconsideration timeframes
For more information see: Approach to review of decisions - Regulatory practice guide.
This regulatory practice guide describes our approach to reviewing decisions that adversely affect a provider and how we provide procedural fairness. It outlines how we will engage with providers throughout a review and how we consider the evidence available at the time of the original decision as well as any new evidence made available.