Complaints about providers

Generally, the best way to resolve an issue with your provider is to go through their official complaints and appeals process.

All training organisations in Australia—including those offering courses to overseas students—must have a complaints and appeals process in place. This requirement exists to ensure the effective and efficient handling of students' complaints.

In most cases, you should be able to resolve the issue with your provider directly. However, if you still have a problem after going through your provider's complaints process, you may be able to submit a complaint to ASQA.

We can accept certain types of complaints from both domestic (local) students and overseas students studying in Australia on student visas.

We use a range of information sources to ensure that providers are delivering quality training and assessment services to their students. One source of information is student complaints.

When we verify a complaint made about a provider, that information informs how we regulate that particular provider.

If you have been unable to resolve an issue with your provider directly, visit ASQA’s online complaints portal.
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