Complaints

If you have a complaint about your training provider, the first step is to submit a complaint through your provider’s process and channel.

A registered training provider is required to have a publicly available complaints and appeals process in place. This process must outline the procedure for making a complaint or an appeal against a decision and the review/resolution process.

If you feel that your complaint/appeal has not been resolved, you may request a review from an independent body. Details of this independent body should be available to you from the provider.

If your complaint is related to a potential breach of the Standards for RTOs, you can submit the complaint through asqaconnect.

If your complaint requires a personal resolution, and is related to issues such as refunds, issuance of certification or allegations of harassment, visit our Complaints – More support page.