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Applying for a copy of student records

If the provider that issued your qualification or statement of attainment has closed, or you have lost your original copy, ASQA may be able to provide confirmation of the studies you completed.

Before you apply for a copy of your student records, please be aware that:

  • Since July 2011, all registered training organisations (RTOs) that close are required to provide ASQA with a record of all qualifications and statements of attainment issued to students.
  • Some state and territory regulators operating before July 2011 did not collect records from closed providers, so ASQA may not have these records.
  • If ASQA holds your provider’s records—but not a record of your qualification or statement of attainment—ASQA can provide you with a letter, which includes a verified record of your assessment results. You may then use this record to apply to an RTO for an assessment of your eligibility to receive a statement of attainment or a qualification.
  • There is a $60 fee for the return of your records.

You must prove your identity before ASQA will process your application. It must be confirmed by a Verifying Officer. Please have the Verifying Officer complete the Identity verification form.

Then save the completed form and have it ready to upload to the online form.

Now you can apply for a copy of your student records -

CAREERS AUSTRALIA GROUP LIMITED – if you require your student records

The following information has been provided by the Liquidators PPB Advisory on their website under Update to Students to assist students with their Statements of Attainments. Please refer to the PPB Advisory website for further details. Please contact PPB Advisory in order to obtain your Statement of Attainment via email on CAGDebtors [at] ppbadvisory.com.

Please note you can apply to ASQA for a copy of your student records however, ASQA does not generate and send certificates for qualifications to former students. ASQA can only provide a transcript based on the student information submitted by the RTO at the time of closure. You will not be charged an administration fee for your application to ASQA. To apply for ASQA to process your request please complete the Online form—Application for a copy of student records.

If you are an RTO seeking student records on behalf of students who have recently enrolled with your organisation, please contact studentenquiries [at] asqa.gov.au

ASQA-issued certificates and statements of attainment

In exceptional circumstances, ASQA may issue a vocational education and training (VET) qualification or statement of attainment to a current or former VET student.

Exceptional circumstances may include when a former student has changed their identity because of witness protection or fleeing domestic violence. A statutory declaration regarding exceptional circumstances will be required.

ASQA will only issue a certificate or statement of attainment if satisfied you have successfully completed the qualification’s requirements or units of competency.