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Clauses 1.8 to 1.12—Conduct effective assessment

Clause 1.8

The RTO implements an assessment system that ensures that assessment (including recognition of prior learning):

a) complies with the assessment requirements of the relevant training package or VET accredited course
b) is conducted in accordance with the Principles of Assessment contained in Table 1.8-1 and the Rules of Evidence contained in Table 1.8-2.

Table 1.8-1: Principles of assessment

Fairness

The individual learner’s needs are considered in the assessment process.

Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learner’s needs.

The RTO informs the learner about the assessment process, and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.

Flexibility Assessment is flexible to the individual learner by:
  • reflecting the learner’s needs
  • assessing competencies held by the learner no matter how or where they have been acquired
  • drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.
Validity

Any assessment decision of the RTO is justified, based on the evidence of performance of the individual learner.

Validity requires:

  • assessment against the unit/s of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance
  • assessment of knowledge and skills is integrated with their practical application
  • assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations
  • judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.
Reliability Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.

Table 1.8-2: Rules of evidence

Validity The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.
Sufficiency The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.
Authenticity The assessor is assured that the evidence presented for assessment is the learner’s own work.
Currency The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.

Clause 1.9

The RTO implements a plan for ongoing systematic validation of assessment practices and judgements that includes for each training product on the RTO’s scope of registration:

a) when assessment validation will occur
b) which training products will be the focus of the validation
c) who will lead and participate in validation activities
d) how the outcomes of these activities will be documented and acted upon.

Clause 1.10

For the purposes of clause 1.9, each training product is validated at least once every five years, with at least 50 per cent of products validated within the first three years of each five year cycle, taking into account the relative risks of all of the training products on the RTO’s scope of registration, including those risks identified by the VET regulator.

Clause 1.11

For the purposes of clause 1.9, systematic validation of an RTO’s assessment practices and judgements is undertaken by one or more persons who are not directly involved in the particular instance of delivery and assessment of the training product being validated, and who collectively have:

a) on or prior to 31 March 2019:

  • i) vocational competencies and current industry skills relevant to the assessment being validated
  • ii) current knowledge and skills in vocational teaching and learning
  • iii) the training and assessment credential specified in Item 1, or Item 2, or Item 4, or Item 5 of Schedule 1.

b) on or after 1 April 2019:

  • i) vocational competencies and current industry skills relevant to the assessment being validated
  • ii) current knowledge and skills in vocational teaching and learning
  • iii) the training and assessment credential specified in Item 2 or Item 5 of Schedule 1.

Industry experts may be involved in validation to ensure there is the combination of expertise set out in a) or b) above.

Clause 1.12

The RTO offers recognition of prior learning to individual learners.

What clauses 1.8 to 1.12 mean for your RTO

The Standards ensure graduates meet industry expectations as expressed in training packages and VET accredited courses. The Standards require providers to deliver training and assessment that allows students both the opportunity and the time to develop their skills and knowledge—and to practice and demonstrate their skills in a holistic and meaningful way.

Your RTO must develop and implement a system to ensure:

  • assessment judgements are consistently made on a sound basis
  • validation of assessment judgements is carried out.

An assessment system includes not only the actual materials used directly in conducting assessment, but also policies, procedures and other supporting documents and tools that inform the way assessment is conducted within your RTO.

For a student to be assessed as competent, your RTO must ensure the student has:

  • absorbed the knowledge
  • developed the skills
  • can combine the knowledge and skills to demonstrate:
    • ability to perform relevant tasks in a variety of workplace situations, or accurately simulated workplace situations
    • consistency in performance and a consistent ability to demonstrate skills when performing tasks
    • understanding of what they are doing, and why, when performing tasks
    • ability to integrate performance with understanding, to show they are able to adapt to different contexts and environments.

A student must:

  • be assessed against all of the tasks identified in the elements of the unit or module
  • demonstrate they are capable of performing these tasks to an acceptable level.

Through the above process, the student must demonstrate they hold all of the required skills and knowledge specified in the unit or module assessment requirements.

When developing assessment materials, use the information from the unit or module elements, performance criteria and assessment requirements to determine what competence looks like. Ensure that assessment tools are contextualised (or can be contextualised) to the student cohort to produce valid skills that are relevant to the student’s industry or work context.

Use this information to set benchmarks for measuring the student’s performance using ‘observable behaviours’. This will ensure the student has:

  • actually undertaken all the required tasks
  • demonstrated their ability to do so in different contexts and environments.

Assessment must always be based on the performance of the individual student. If assessment tasks are undertaken as a group, each student must be assessed on each component of the task. Do not assume that because a group of students completed a task, each of them is competent.

Recognition of prior learning is simply a form of assessment of a student’s competence. Recognition of prior learning uses evidence from formal, non‑formal and informal learning rather than from specific assessment activities directed by the RTO. This evidence is often combined with assessment activities sometimes known as ‘challenge testing’. As such, recognition of prior learning must be conducted with the same rigour as any other form of assessment.

Assessment requirements

Each unit of competency contains assessment requirements grouped into three areas:

  • performance evidence
  • knowledge evidence
  • assessment conditions.

Performance evidence and knowledge evidence describe what a student must demonstrate in order to be considered competent.

Assessment conditions describe the conditions under which a student must demonstrate this, including any specific requirements for resources, trainers and assessors and the context for assessment.

Some training packages and courses may not have been updated to this format. In these cases, ‘required skills and knowledge’ and ‘evidence guide’ or similar terms are used.

When planning assessment, ensure you address all of the requirements of the unit or module. This includes the performance criteria of each unit or module. This does not mean you have to develop separate assessment activities for each item, rather that as a whole your assessment activities must cover every area required.

If your RTO applies any form of grading to students, ensure that this is applied only after the student has been assessed as fully competent and is in addition to a determination of competent or otherwise.

As similar requirements are often expressed in multiple units of competency, you can often ‘cluster’ a number of units together for assessment to avoid repeating assessment of the same tasks. If you do this, take care to address all relevant environments and contexts in the assessment process and to meet any prerequisite requirements for every unit or module in the cluster. Analysis of each individual requirement across the cluster of units will reveal where such assessment methods are appropriate and where discrete assessment activities may be required.

Implementing the principles of assessment

No matter which assessment pathway or methods you use, the principles of fairness, flexibility, validity and reliability must be met.

Fairness

  • At enrolment or prior to commencement of training, make recognition of prior learning available to all students. Ensure any required adjustments are made to the training and assessment program for each student.
  • Consider the student’s needs in the assessment process and make reasonable adjustments to accommodate the student (such as providing oral rather than written assessment). However, don’t compromise the rigour of the assessment process (e.g. if there is a requirement to complete documentation in a unit of competency, oral assessment would not be appropriate).
  • Ensure the student is fully informed of the assessment process and performance expectations before undertaking assessment.
  • If a student is unable to complete the required task to the level described in the assessment requirements, consider whether they need further training before being reassessed. Sound enrolment processes will help to identify the needs of students and avoid students being enrolled in a course that they will not be able to complete.
  • Have an appeals process to provide an avenue for students to challenge an assessment decision and to have it reviewed objectively.

Flexibility

  • At enrolment or prior to commencement of training, make recognition of prior learning available to all students. Ensure any required adjustments are made to the training and assessment program for that student.
  • Take the student into account in the assessment process, and recognise that they may already have demonstrated some aspects of the unit through other means. If individual students have demonstrated current skills and knowledge, they should not be required to be reassessed in those areas, unless the previous demonstration of skills or knowledge was in a significantly different context or environment.
  • Use a range of assessment methods to help produce valid decisions and recognise that students demonstrate competence in a variety of ways.

Validity

  • As part of your assessment, require students to demonstrate skills and knowledge across a range of environments and contexts relevant to the unit or module. Assessing in a variety of contexts shows that the student is able to apply the skills and knowledge in other situations, and can apply their knowledge in a practical way.
  • Ensure that assessment tasks and methods match assessment requirements. For example, if assessing a practical skill such as keyboarding, questions about how a keyboard operates may not be valid as this knowledge is not required in order to carry out the task. Instead, use questions that demonstrate knowledge of why the student is doing the task in a particular way.
  • Ensure skills are assessed by observing the student actually carrying out the relevant task in an appropriate environment. It is not appropriate to assess a student’s ability to carry out a task by simply requiring them to describe how they would do the task.

Reliability

  • Make assessment decisions consistently across different students and different assessors in the same unit or module.
  • Provide an assessment system that details the context and conditions of assessment for assessors (in order to ensure consistency in the application of assessment across different assessors and different student cohorts).
  • Have a well-designed assessment system that includes measures to minimise variation between assessors. The same evidence presented by different students or to different assessors should result in the same decision.
  • Develop evidence criteria (i.e. decision-making rules) to judge the quality of performance. This will help assessors make consistent judgements about competence. Evidence criteria could include:
    • model answers (where appropriate)
    • descriptions of observations needed to assess skills and application of knowledge in a practical activity.
  • Benchmarks for practical activities must necessarily be broad enough to allow for variations in the precise task being undertaken and any variations in the context, but must include ‘observable behaviours’—the behaviours which must be exhibited by the student when carrying out the task.

Implementing the rules of evidence

The evidence used to make a decision about competence must be valid, sufficient, authentic and current.

Validity

  • Ensure that evidence is directly related to the competency being assessed.
  • Ensure there is a direct relationship between the assessment task or activity the student undertakes (including assessment of practical application of skills); the evidence presented to the student; and the assessment requirements.

Sufficiency

  • Gather enough evidence to make a valid judgement of competence or otherwise.
  • The quantity of evidence may vary between students. Some may take longer or need to complete a greater number of tasks to demonstrate competence. Others may not be able to achieve competence despite repeated opportunities.

Authenticity

  • Ensure that evidence gathered ‘belongs’ to the student being assessed and provides evidence of that person’s skills and knowledge. For example, group assessments may not provide authentic evidence for each student involved in the group assessment.
  • Verify that the person you are enrolling, training and assessing is the same person that will be issued with a qualification or statement of attainment. This can be particularly challenging if you deliver distance training, including through online methods, where there are more opportunities for students to submit the work of others than there are in a ‘traditional’ classroom setting. This does not remove your responsibility to verify the identity of a student enrolled in a face-to-face course, but it is clearly easier to do this through direct interaction with the student. Regardless of the delivery method, you must be able to demonstrate how you have verified the identity of the student.
  • Where portions of the evidence submitted are gathered through independent study (e.g. assignments or projects) rather than through direct observation, consider using online systems to check work submissions for plagiarism and identical content in other submissions.

Currency

  • Decide how valid the evidence is, given the time that has passed since the evidence was generated. Currency is important in determining if a student is competent. Currency is a particular risk with recognition of prior learning, as you may be presented with a range of evidence gathered over a number of years. This does not mean evidence that is not recent is not valid; however, you must ensure there is sufficient evidence of the person’s competence at the time you make the assessment decision.
  • You must determine whether the evidence is recent enough to show the student is competent at the time you make an assessment decision. For example, a computer programmer who has 10 years’ experience but has not been directly involved in hands-on programming work for the past three years may not have current skills in or knowledge of contemporary programming methods. However, the programmer may be able to update their skills and knowledge though a ‘gap training’ program. This varies to some extent between industries and, as a person with current industry skills and knowledge, an assessor is well-placed to make this judgement.

Validation of assessment

Validation is a review of assessment judgements made by your RTO. Validation is generally conducted after assessment is complete. The process must be undertaken in a systematic way.

Validation may include engagement with industry. This engagement aims to confirm your RTO’s assessment system:

  • produces valid assessment judgements
  • ensures graduates have the skills and knowledge required by industry, as expressed in the training package or accredited course.

Validation in the Standards for RTOs 2015

The Standards define validation as the quality review of the assessment process. Validation involves checking that the assessment tools produce valid, reliable, sufficient, current and authentic evidence to enable reasonable judgements to be made as to whether the requirements of the training package or VET accredited courses are met. It includes reviewing a statistically valid sample of the assessments and making recommendations for future improvements to the assessment tool, process and/or outcomes and acting upon such recommendations.

The requirement in the Standards to undertake validation of assessment judgements does not prohibit your RTO from undertaking similar activities, such as moderation, or any other process aimed at increasing the quality of assessment. However, information in this guide refers only to the validation activity required by the Standards.

This activity is a quality review and is not intended to be used to make adjustments or changes to assessment outcomes. When developing your plan for validation, remember that:

  • Each training product on your RTO’s scope of registration must undergo validation at least once every five years.
  • A ‘training product’ can be defined as an item on your RTO’s ‘explicit scope of registration’ as published on the national register, training.gov.au. If you have single units as explicit scope items, they are considered to be a ‘training product’ in their
  • own right.
  • You must ensure your plan allows for validation of at least 50 per cent of the training products in the first three years of that cycle.
  • Where specific risks have been identified, you may need to validate certain training products more often (for example, if your RTO’s industry consultation identifies areas of particular risk).
  • ASQA may determine specific training products require particular attention; if this occurs, advice will be published to www.asqa.gov.au.

Validation and TAE products

If you are validating any Training and Education (TAE) Training Package products, the validation must be conducted by an independent validator and be conducted in accordance with clause 1.25.

If you are applying to add TAE Training Package products to your RTO’s scope of registration, you are required to submit evidence showing the outcomes of the independent external validation of your RTO’s assessment system with your application. For more information, please refer to clause 1.25 and ASQA’s advice on applying for TAE Training Package products.

Independent validation of the TAE training products must be conducted by one or more persons who collectively:

  • have current knowledge and skills in vocational teaching and learning
  • hold the training and assessment qualification or assessor skill set at least to the level being validated.

Where independent external validation is required, validators must not

  • be employed or contracted by your RTO to provide training and assessment
  • have any involvement or interest in the operations of your RTO.

Sampling approach to validation

Your RTO must conduct validation activities systematically to confirm assessment judgements are being made correctly. While you are not required to validate every assessment judgement, a valid sampling approach provides a quality review process and allows you to infer that, overall, your RTO’s assessment judgements have been valid.

Make sure that the sample of assessment judgements selected for validation is random and that it is representative of all assessment judgements. This will allow you to reliably predict the likelihood of any assessment judgement being valid. There are a number of tools available online that can assist you in determining the required sample size—this is likely to be smaller than you would think, particularly where large numbers of assessment judgements have been made. (One such tool is located at www.raosoft.com/samplesize.html. You can find others by searching the internet for ’statistically valid sample size’.)

Choosing validators

Choose validators who are independent of delivery and assessment of the training product being validated and, particularly, the assessment judgements being considered to maintain professional distance and integrity.

People involved in validation must have:

  • appropriate vocational competencies
  • current industry skills and knowledge
  • an appropriate training and assessment qualification or assessor skill set
  • current knowledge and skills in vocational teaching and learning.

Your RTO may choose to take a ‘team’ approach to validation, in which the validation team members collectively hold the required qualifications, skills and knowledge. Trainers and assessors can be involved in validation activities, as long as they were not directly involved in the particular instance of delivery and assessment of the training product being validated (Except for validation of TAE Training Products—refer to the previous page for guidance on choosing TAE validators.).

A guide to compliance

The type of evidence you should retain to demonstrate your assessment system’s effectiveness depends to some extent on the context in which it is to be used.

  • If your organisation is seeking to add a new qualification to your scope of registration, you must provide documentation on the assessment system, accompanied by assessment materials fully addressing the relevant unit of competency, module or cluster. If you are applying to change your scope of registration, ASQA will still be seeking evidence of practice and may look at your practices in relation to delivery of other training products.
  • Where students have completed the unit being examined, you may be required to provide completed assessment items (including the evidence considered when the assessment was conducted, who the assessor was, and the outcome).

How can my RTO demonstrate and provide evidence of compliant practice?

ASQA’s regulatory experience shows that many RTOs continue to struggle to demonstrate compliance with Standard 1, in particular with clause 1.8. This calls into question the integrity of the qualifications issued and in the long term can have a detrimental effect on student and employer confidence in the outcomes of the training system.

You need to show that your RTO’s practice aligns with your assessment system and validation plan. Consider what information sources will confirm that your RTO practices and assessment methods—including your validation activities—support this alignment. An example of this might be ensuring actual completed student assessments are retained in the appropriate student files, aligned with the appropriate assessment tool. You will need to retain sufficient assessment evidence to be able to validate assessment judgements.

ASQA’s General direction—retention requirements for completed student assessment items requires that RTOs retain all completed assessment items relating to each unit or module for six months from the date on which the decision on competence for the individual unit or module was made. If you can’t retain the actual item (e.g. construction projects or perishable items), retain evidence, such as photographs, showing that the standard of the item or work completed justifies the assessment outcome. Completed assessment items such as assignments should not be handed back to students until the six-month period has expired. At audit ASQA will only ask you to produce those assessment records your RTO is required to retain.

You can compare assessment evidence to the requirements of the unit of competency or cluster of units to determine whether:

  • the decision was based on sound assessment practices
  • the decision was made after considering the evidence against all of the relevant requirements, including the principles of assessment and rules of evidence.

If the assessment is completed via recognition of prior learning, the requirements of the Standards do not change. However, you may need to collect and consider a greater variety of evidence when making the assessment decision than when assessment is completed through ‘traditional’ assessment activities. Similarly, the same requirements of the Standards apply to distance and online delivery methods, but you may need to change the type of evidence considered. Regardless of the mode of delivery or engagement, all assessment must meet the same Standards.

Part of the evidence that determines whether assessment has been conducted adequately is the evidence criteria that your assessors use to judge the quality of performance and make their decisions. Evidence criteria could be in the form of:

  • model answers or responses
  • samples of work items that meet specifications
  • more general guidance for assessors about the characteristics of satisfactory responses or behaviours.

How prescriptive such material is depends on the nature of the unit—units from lower AQF level qualifications will tend to be more prescriptive with ‘correct’ responses, while those at higher levels may have broader guidelines.

You need to maintain evidence showing:

  • that your validation plan has been actioned
  • what the outcomes were
  • how lessons learnt from validation have been acted upon (for example, what improvements have been made to assessment tools, processes and practices and how staff have been involved in understanding and implementing the outcomes).

Tips on compliant practice—Effective assessment

  • Use comprehensive checklists to ensure all training package requirements are addressed and assessment is conducted in accordance with the principles of assessment and the rules of evidence.
  • Provide clear guidance on ‘what the assessment task is’ to both the assessor and the student—so that both assessors and students know what is to be assessed; the context and conditions of assessment; how and when assessment is to occur; and the environment for the assessment.
  • Ensure tasks for observation of a student’s practical skills are well described and include observable behaviours. Do not, for example, simply cut and paste information from the unit of competency such as the performance criteria.
  • Have processes in place for assessing the practical application of knowledge and skills.
    • Conduct observations of the student to allow them to demonstrate the practical application of their knowledge and skills.
    • Avoid overuse of document-driven knowledge assessment.
    • Ensure observation instruments include an assessment of a student’s knowledge—for example, by asking the student why they are doing something and ensuring they are not just copying what has been shown to them.
  • Clearly define benchmark criteria for each task to be performed, to allow assessors to be able to make a judgement about a candidate’s competency. Again, these should not be cut and pasted from the unit’s performance criteria.
  • Make sure assessments enable a student to consistently demonstrate competence. Assessment should:
    • be practised in multiple situations
    • be practised over time
    • incorporate the provision of feedback.
  • Completed assessment records demonstrate what the candidate did, what criteria were covered and on what basis the assessor determined the candidate as competent.
  • Check that assessment criteria in assessment tools address foundation skills—for example, oral communication and ‘interaction with others’ skills.

Where third-party reports are used

  • Clearly define in the assessment tools what type of third-party report it is—an actual assessment or supplementary evidence.
  • Provide clear advice to trainers/assessors on who can be a third party and what the relationship is between the student and the assessor—for example, whether the third party is required to be a supervisor or a manager.
  • Ensure any third parties who are conducting actual assessments hold the relevant qualifications or competencies as required by the training package.
  • Provide sufficient third-party instructions. Third-party reports should be more than a direct cut and paste of the unit of competency requirements and you should provide guidance on what the third party needs to observe to make a judgement of competence (keeping in mind that third parties may not be experienced in conducting these tasks).
  • Ensure the workplace supervisor is not the main or only observer of workplace performance.

In relation to validation of assessment

  • Make sure that sampling is valid and reflects the risk to quality.
  • Retain sufficient assessment evidence to validate assessment judgements.
  • Retain any assessment tools used.
  • Retain evidence that any recommended changes were implemented.

In relation to work placements and workplace assessment

  • Provide sufficient information to employers and/or supervisors to enable them to adequately engage in training and assessment (for example, provide a record book which includes the performance criteria and an outline of tasks and observable behaviours for employers to complete).
  • Have processes in place to evaluate the suitability of work sites and to inform employers about requirements (such as requirements relating to access to facilities and equipment, and access to the various contexts and job tasks required by particular units of competency).
  • Provide information employers about the skills that students have already attained, and the skills the employer is to assist the students to acquire and practice, before work placements.
  • Ensure you provide host employers with enough information about the purpose of the placement, expectations of the placement, and their roles and responsibilities for both training and assessment.
  • Create a clear document which outlines the arrangement between your RTO and the employer, describing the responsibilities of each of the parties in the training and assessment process.

Guidance for applicants for initial registration

You must demonstrate that you have developed all required assessment systems and materials for each training product you have applied for. If your organisation will be using purchased assessment materials, you must demonstrate that:
  • the assessment tools have been reviewed and, if required, customised for your own target groups (student cohorts) and modes of delivery
  • the assessment tools meet the:
    • assessment requirements of the relevant training packages
    • the principles of assessment
    • the rules of evidence.

As no assessment decisions will have been made and validation activities required by the Standards will not have been undertaken, new RTOs need to demonstrate how they will systematically undertake validation.

Case study—Top marks for JKL Training’s assessment

JKL Training delivers a range of qualifications including TAE training products, mostly through face-to-face delivery at its central business district location. However, assessment via recognition of prior learning is also carried out for some corporate clients who need their staff to hold certain skill sets to meet regulatory requirements.

JKL Training has developed an assessment system containing a range of procedures. The procedures outline how to:

  • develop assessment materials
  • test and approve assessment materials before use
  • undertake assessment
  • record and retain assessment evidence.

This system means that:

  • JKL Training requires assessors to verify that all assessment tasks have been completed satisfactorily for each student before the assessor submits the assessment results to the training manager for finalising
  • all completed assessment work is scanned and saved to a network drive, accompanied by all completed assessment tools and checklists, including the assessor’s final verification. In cases where assessment work cannot be saved in this way (e.g. physical items), photographs that demonstrate the characteristics of the piece of work are taken and saved with the rest of the assessment material.

Because the assessment process is planned and systematic and because sound records of assessment are retained, JKL Training is able to easily demonstrate that all assessment decisions have been made correctly and validation activities are able to be conducted efficiently and quickly. Because all records are stored digitally, JKL Training avoids expensive storage fees and backup copies of all records are made automatically.

Every six months, JKL Training holds a validation workshop. At the validation workshops:

  • a random sample of assessments completed over the past six months is reviewed
  • the assessments are reviewed by one or more assessors who were not involved in the training or assessment for those courses
  • validators use a validation checklist and note their decision as either ‘confirmed’ or ‘not confirmed’
  • the validators engaged to review the TAE training product assessment records are independent of the organisation
  • where judgements are not confirmed by the validator, reasons are recorded in the checklist
  • any assessment judgements ‘not confirmed’ are reviewed within 30 days to ensure any required improvements are made to assessment processes or materials
  • sessions are held to examine the assessment system itself in order to ensure it has produced graduates with the required skills and knowledge. These sessions involve industry stakeholders who provide their views on whether the assessment system has produced suitable graduates.

Case study—Ensuring authenticity in online assessment

Your Mac Training is an RTO that provides training and assessment in graphic design through the qualification CUA50715 Diploma of Graphic Design. As its target student group is located in a remote location, Your Mac Training provides an online delivery mode option.

Your Mac Training uses the following technologies to conduct online training and assessment:

  • Moodle , an open-source platform, for the storage of assessment materials, portfolios and assessment results
  • a virtual classroom, using a headphone and microphone
  • webcams and personal mobile phones
  • Skype and Yahoo Messenger.

The virtual classroom is used to provide training in relation to assessment of the required knowledge. Students communicate with the trainer and assessor through their headphones/microphones during the virtual classroom sessions. In order to ensure authenticity, the student is required to hold their driver’s licence up to the webcam at the beginning of each virtual class. After the virtual class, the webcam takes photos of the student at random intervals while they are completing the online assessment questions.

For the demonstration of practical skills, photos and videos of the student performing the practical task are taken by a third-party. A third-party report is completed to record the tasks performed by the student. The student holds up their driver’s licence to the camera at the beginning of each practical demonstration video to confirm that the student performing the task is the student enrolled.

Finally, the trainer and assessor calls the student after the submission of completed assessments and asks questions relevant to the assessment.