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Standard Two

The operations of the RTO are quality assured.


The RTO is ultimately responsible for ensuring quality training and assessment within their organisation and scope of registration, regardless of any third party arrangements where training and/or assessment is delivered on their behalf. This includes where the RTO subcontracts the delivery of services to a third party and the third party further subcontracts the delivery of services, but the AQF certification documentation will be issued by the RTO. The RTO must have a written agreement with any party that delivers services on its behalf.

The RTO is responsible for developing, implementing, monitoring and evaluating quality training and assessment strategies and practices that meet training package and VET accredited course requirements.

Evaluating information about performance and using such information to inform quality assurance of services and improve training and assessment is sound business and educational practice. The information used to evaluate RTO performance must be relevant to the operating characteristics and business objectives of the RTO and will vary from one RTO to another.

How Standard Two benefits:


  • Learners are confident that the quality of training is monitored to ensure it meets their needs and the needs of employers.


  • Industry and employers know that RTOs consider their current skilling needs when developing training programs.


  • Governments have reduced risk, knowing they are investing in an RTO that manages quality in a systematic way.


  • Providers use their resources efficiently by systematically measuring their actions against stakeholder expectations.

Standard Two is explained in more detail in this section of the guide, including the responsibility of RTOs to: