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Clause 1.7

Support learners

Clause 1.7

The RTO determines the support needs of individual learners and provides access to the educational and support services necessary for the individual learner to meet the requirements of the training product as specified in training packages or VET accredited courses.

What this Standard means for your RTO

To maximise the chance of learners successfully completing their training, your RTO needs to:

  • identify any support individual learners need prior to their enrolment or commencement (whichever is the earliest)
  • provide access to that support throughout their training.

This may include providing:

  • Language, Literacy and Numeracy (LLN) support
  • assistive technology
  • additional tutorials
  • other mechanisms, such as assistance in using technology for online delivery components.

If support attracts an additional cost to the learner, you must make this clear in pre-enrolment information.

If there are limitations to the support your RTO is able to provide, these limitations need to be made clear in information provided to potential learners.

A guide to compliance

RTOs must to be able to demonstrate they identify, for each learner, any additional support required and that this support is made available, either directly or via arrangements with a third party.

At minimum, support should include:

  • identifying particular requirements such as literacy, numeracy, English language or physical capabilities learners would need to complete each course
  • developing strategies to make support available where gaps are identified.

While a formal assessment process is not required, you must be able to demonstrate how your RTO identifies support needs (for example, by requiring learners to complete a self-assessment as part of the enrolment process).

Where additional support requirements have been established, you must be able to demonstrate that this support has been made available.

If you are seeking registration as an RTO, you must be able to demonstrate you have strategies in place to identify any support needs and make this support available to learners.

Case study: Getting the calculations right

GHI Training identifies that a qualification requires the ability to carry out complex calculations quickly and accurately. On their website, this information is provided so potential learners are aware of this requirement. The website also includes information about optional tutorials (available at extra cost for learners who need additional support in this area).

As part of the RTO’s enrolment process, learners undertake a short assessment based on the type of calculations they will need to be able to complete. Assessment results determine whether the learner will need additional support or whether the learner should undertake further study in this area prior to enrolling in the course.

If a learner is identified as needing additional support, the RTO arranges tutorials to allow the learner to increase their skills prior to when these components are scheduled in the course.