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Standard Five

Each learner is properly informed and protected.


In order to ensure that learners are adequately informed about the services they are to receive, their rights and obligations, and the RTO’s responsibilities under these Standards, the RTO must provide learners with information prior to commencement of services including any third party arrangements affecting the delivery of training and/or assessment. This is to occur regardless of the manner in which the learner has been engaged, and whether the learner was initially engaged by the RTO itself or a third party.

The RTO is to provide or make readily available information to the learner that outlines the services the RTO will provide the learner, along with the rights and obligations of the learner and the RTO.

The RTO may provide information to the learner through one or more documents, for example an enrolment form, policy, employment contract or agreement, induction handbook or documented practice, training plan or training contract.

How Standard Five benefits:


  • Learners can make informed choices about the RTO and the training program that best suits their needs.
  • Learners know who is delivering their training and who is issuing any qualification or statement of attainment.
  • Learners are aware of their rights and responsibilities.


  • Employers have access to well-trained workers with skills and knowledge relevant to the workplace they are entering.


  • Governments are confident that funding of training is directed to where it will assist individuals achieve their goals.


  • RTOs have customers who have achieved their goals, guided by informed choices, leading to high satisfaction levels.
  • RTOs receive fewer complaints, as learners are well informed about what to expect from their training and their rights and responsibilities.

Standard Five is explained in more detail in this section of the guide, including the responsibility of RTOs to: