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ASQA training provider and course owner survey 2019

22 July 2019

The Australian Skills Quality Authority (ASQA) will soon open its annual survey of training providers and course owners.

Later this week training providers and course owners will receive an invitation to participate in this survey. We will be seeking your views on ASQA’s performance in undertaking its functions during the 2018-19 financial year.

If you participated in an audit this year, you will also have the opportunity to provide feedback on your audit experience.

This survey is one of ASQA’s key avenues for hearing what providers and course owners have to say. Your responses to the survey provide valuable information that helps ASQA to continuously improve how we operate.


Important information about the ASQA training provider and course owner survey 2019

How is the survey conducted?

ASQA has engaged an independent research agency, Australian Survey Research, to conduct the survey.

Australian Survey Research will contact you by email this week and their email will contain your unique link to the survey. You will have two weeks to complete the survey.

How does ASQA use the survey results?

Any feedback you provide will help contribute to continuous improvement in ASQA's performance of our functions. ASQA has previously used the survey results to inform changes to how the Info Line handles enquiries and to improve application processing times.

Who should complete the survey questions?

In most instances, the most appropriate respondent will be the person who liaises most with ASQA, but the survey may need to be answered by more than one person within your organisation.

You can share the unique link with anyone in your organisation who should participate in the survey. However, please be aware that once the survey has been submitted, you cannot return and change your responses.

Is the survey anonymous?

By default, the information that ASQA receives from Australian Survey Research does not identify individual providers.

However, training providers that participated in an audit in 2018-19 can choose to allow Australian Survey Research to provide ASQA with their identified individual responses. This will allow ASQA to associate your feedback on the audit process with a specific audit and auditors, and helps us to ensure consistency and continuous improvement in our audit function. If you do not choose this option, your responses will remain anonymous.

Where can I find more information?

If you have any questions about your participation in the survey, please contact ASQA’s Info Line on 1300 701 801 or enquiries [at] asqa.gov.au.