Four times a year, ASQA invites providers who have had a site audit finalised in the most recent quarter to participate in a survey about the audit process.
The latest survey—the fourth since ASQA was established—was recently conducted. Providers that had a site audit finalised during the period 1 December 2012 – 28 February 2013 were invited to respond. One hundred and twenty-five responses were received.
On the subject of communication prior to the site visit, more than 90 per cent of the respondents reported that it was clear: why the audit was being conducted; which standards were to be audited; who the members of the audit team were; and the audit duration and process.
When asked about the site visit, more than 90 per cent of the respondents reported: that the audit process, scope and process were discussed at the opening meeting; their organisation had the opportunity to provide information about their organisation’s operations; and the auditor outlined the audit findings that would be recommended to ASQA at the exit meeting.
Of the respondents who reported a change to the audit plan, 94 per cent reported their organisation was kept informed of the changes and the reason for the change.
Ninety-one per cent of respondents reported their organisation was given sufficient opportunity to provide evidence during the audit, and 96 per cent of respondents who indicated non-compliance issues were identified during the audit reported that their organisation was informed of those issues as they were identified.
On the competencies of their audit team, more than 90 per cent of the respondents agreed or strongly agreed that they found the audit team to be objective, well organised, knowledgeable and professional.
Of the respondents that indicated the audit report identified non-compliance, 87 per cent reported the audit report was clear and sufficiently detailed to enable their organisation to understand any gaps and rectification requirements and 88 per cent it was clear when further evidence of compliance was due and how to provide it.
When asked about the transparency of the audit process, 90 per cent of respondents reported their organisation was ‘very satisfied’ or ‘satisfied’ with the fairness and transparency of the audit process.
ASQA will use the findings and feedback from the survey to further enhance its audit processes.
The fifth round of surveys will be undertaken shortly. Providers that had audits finalised between 1 March and 31 May 2013 ;will be invited to participate.