Referring Student Complaints to ASQA

Training providers who refer students to ASQA in their dispute resolution procedure should be aware that ASQA does not act in a mediation capacity

Students may lodge a complaint to ASQA only after exhausting the training provider’s internal complaints procedures.

Training providers should not refer students to ASQA via the Complaints team email address. Student complaints must be lodged via ASQA's online complaint form.

Any references in a training provider’s complaints policies to a specific ASQA email address should be removed.

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