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FAQs

Can I find out the Compliance History of another provider?

ASQA can release certain information to the public if satisfied that the release of the information would reasonably inform a person’s choice to enrol as a VET student with a registered training organisation, encourage improvement in the quality of vocational education and training services provided, or encourage compliance with the VET Quality Framework.

ASQA publishes a list of regulatory decisions it has taken in relation to specific providers.

ASQA does not publish or share providers’ Compliance Histories as these are only one indicator that feeds into a provider’s profile and may be subject to misinterpretation as an endorsement or an indicator of provider quality.

How can I check my Compliance History?

You can find out your Compliance History category by emailing enquiries [at] asqa.gov.au. The enquiry must be sent by one of your organisation’s registered email contacts, as listed on training.gov.au.

For privacy reasons, ASQA is unable to provide information on your organisation’s Compliance History over the phone.

My funding agency or another third party is asking for my provider’s risk rating—what can I tell them?

ASQA has advised relevant bodies that risk ratings are no longer available.

You may refer third parties seeking your risk rating to ASQA’s website which advises that ASQA no longer applies risk ratings to providers.

Why are risk ratings no longer in use?

Risk ratings are often used in transactional regulatory models where regulation focuses largely on assessing applications for approval. ASQA’s regulatory approach has shifted from a transactional model to a risk-based model, which relies on the analysis of data and intelligence and the identification of risks posed at both the system and provider levels.

Are nominal hours referred to as supervised hours for assessment?

Yes. Nominal hours are also referred to as supervised hours for course accreditation. Nominal hours represent the supervised, structured learning and assessment activity required to sufficiently address the content of each unit.

Does ASQA expect RTOs to be able demonstrate $50,000 in assets to show financial viability?

No—there is no requirement for an organisation to demonstrate any specified minimum value of total assets.

Refer to the Fact sheet—Financial viability risk assessment for more information on how ASQA assesses applicants’ financial viability.

Can ASQA verify if my training and assessment strategies are compliant before I submit them with my application?

ASQA cannot teach providers specifically how to comply with the standards and cannot provide private rulings. This is because it is important for training providers to design tools and systems that meet their specific business needs and for each unique business to demonstrate to ASQA how the standards are being met.

ASQA assesses the compliance of your training and assessment strategies through the application process. If your strategies are not compliant, ASQA will provide you with 20 working days to rectify the situation and provide evidence that you have done so.

Will lodging a complaint about ASQA result in any kind of regulatory action against me?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units.

However, in some cases, ASQA may become aware of non-compliance when investigating your complaint. ASQA is obliged to act in all cases where non-compliance is detected.

Will my complaint about ASQA be reviewed by someone outside of ASQA?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units. This reporting arrangement provides a measure of confidentiality for the complainant.

In exceptional circumstances, ASQA may engage the services an external body (e.g. where specialist investigatory skills are required).

Will lodging a complaint about ASQA result in a regulatory decision being revoked?

ASQA’s Governance, Policy and Quality team handles all complaints about ASQA. This team operates independently from ASQA operational units.

The investigation of your complaint will not affect any previous regulatory decisions made in relation to your registration.

If you wish to seek review of a regulatory decision, you will need to apply in accordance with the options outlined on Options for providers affected by ASQA decisions.

Can I pay a fee or charge in instalments?

ASQA does not accept payment in instalments. You are required to pay all fees and charges in full by the date specified in the payment terms.

Do superseded qualifications contribute to the cost of annual registration charges and renewal of registration fees?

If you have a new equivalent qualification on your scope of registration as well as the superseded product, these products will only be counted once for the purpose of calculating fees and charges related to annual registration and renewal of registration. The superseded product will not add to the cost.

Was stakeholder feedback taken into account?

Yes. Issues and queries raised during stakeholder consultation are listed below, and the actions taken by ASQA to address them:

  • Transparency of the calculation method for audit costs: To provide clarity on this issue for the sector, section 3 of ASQA’s Cost recovery implementation statement 2018–19 (PDF) describes the cost drivers of ASQA’s regulatory activity, and explains the methodology used to calculate audit costs.
     
  • Scalability of the annual registration charge for RTOs: This charge is structured according to four scope-of-registration brackets (0–4 qualifications; 5–10 qualifications; 11–60 qualifications; 61 or more qualifications). This structure, and the charges for each bracket, are unchanged since 2014. ASQA has committed to exploring future enhancements to the method of calculating the annual registration charge. For example, by factoring in enrolment data as the completeness of national data collection (Total VET Activity) improves.
     
  • ASQA’s projected cost recovery obligations: The Australian Government Budget 2018–19 announced that ASQA will transition from partial cost recovery to full cost recovery by 2020–21. This decision resulted in no changes to the consultation document. Should ASQA consider any changes to its fees and charges during the transition period to 2020–21, VET stakeholders will be consulted on proposed changes and given the opportunity to provide input and feedback. ASQA will consider all feedback received as part of such consultation and will review any proposed changes accordingly.

Why are CRICOS fees different to RTO fees?

ASQA's fees reflect the cost of conducting regulatory activities for the vocational education and training (VET) sector. CRICOS providers and registered training organisations are subject to different standards and legislative frameworks. Differences between ASQA’s fees for CRICOS providers and RTOs reflect the relative complexity involved in performing the associated regulatory activities.

How much will my compliance audit cost?

Please refer to the Guide to ASQA’s fees and charges 2018–19 (PDF) for information about all audit charges.

Where can I find information about ASQA audits and how to prepare for them?

Can I offer the same CRICOS course with different durations?

Yes—a course will only be approved for registration on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) once however it can be offered for different durations as long as the duration does not exceed what is listed on CRICOS.

Does a National ELT Accreditation Scheme (NEAS) accredited English language school offering courses to overseas students apply to ASQA for registration?

ASQA is responsible for the approval and registration of CRICOS providers delivering ELICOS programs except where the ELICOS program is delivered:

  • by the provider in its capacity as a school
  • by the provider in its capacity as a higher education provider, or
  • under an 'entry arrangement' with at least one higher education provider.

An 'entry arrangement' provides a pathway arrangement for an overseas student to study a higher education course or a Foundation Program with a higher education provider. The student completes an ELICOS course to meet the higher education provider's minimum English proficiency entry requirements.

ASQA does not require providers to be accredited with NEAS.

How can I check the status of my application?

You can check the status of an application if you are a registered contact on training.gov.au.

To obtain a status update, you can email the ASQA Info line on enquiries [at] asqa.gov.au. (Due to Australian privacy legislation, ASQA cannot provide status updates over the phone because a caller’s identity cannot be verified.)

ASQA can only provide you with a status update if:

  • you send the email from the email address listed on training.gov.au
  • you provide the application number. 

Can I add an ELICOS non-award course to my scope?

Yes―you must be registered on Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) to add an English Language Intensive Courses for Overseas Students (ELICOS) program to your scope of registration.

Non-award ELICOS programs are covered under ASQA’s definition of ‘qualification’ for the purpose of calculating registration fees.

Will it cost to change mode of delivery?

ASQA does not charge Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers to change the mode of delivery.

You must apply to ASQA to make this change using the Application to change CRICOS registration in asqanet.

Will it cost to change tuition fees?

ASQA does not charge Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers to change tuition fees.

You can request changes to the costs of one or more courses by using the ‘Course Cost Upload’ menu in PRISMS.

This function is only available to PRISMS users with CoE Administrator access.

The process on how to perform a course cost upload in PRISMS is available under Section 4.23 of the PRISMS Provider User Guide.

You can also apply to ASQA to make these changes using the Application to change CRICOS registration in asqanet.

What fees and charges have changed for course accreditation from July 2018 and why?

Fee Now Previously

Initial Course Accreditation—Application Lodgement Fee

$500 per application

There is no change in the total cost of $8,070.

This was formerly structured as a single fee, but is now split into a lodgement and assessment fee.

Initial Course Accreditation—Application Assessment Fee

$7,570 per course

Why? This change (from 6 July 2018) simplifies and streamlines the fee structure.

Fee Now Previously

Course Renewal—Application Lodgement Fee

$500 per application

There is no change in the total cost of $8,070.

This was formerly structured as a single fee, but is now split into a lodgement and assessment fee.

Course Renewal—Application Assessment Fee

$7,570 per course

Why? This change (from 6 July 2018) simplifies and streamlines the fee structure.

Fee Now Previously
Application to Amend a VET Accredited Course—Minor $1,145 per course

This was formerly structured as a single fee of $2,290 for any change.

Minor and major amendments now have separate fees.

Application to Amend a VET Accredited Course—Major $2,290 per course

Why? This change (from 6 July 2018) is designed to reduce the burden associated with making minor changes.

Note:

  • There is no fee or charge for cancellation of a VET accredited course.

What fees and charges have changed for RTOs from July 2018 and why?

Fee Now Previously
NVR RTO Initial Registration—Application Lodgement Fee $500 per application

$800 lodgement fee per application
(+ $500 data entry fee for manual submissions)

PLUS

$8,000 base assessment fee per application;
+ $145 per qualification in excess of 4;
+ $50 per unit of competency in excess of 20;
+ $1,395 per delivery site in excess of 2;
up to a total cap of $50,000

NVR RTO Initial Registration—Application Assessment Fee $8,000 per application

Why? This change (from 6 July 2018) simplifies and streamlines the fee structure. It results in lower costs for organisations seeking initial registration as a NVR RTO. The two-step process means applicants do not pay an assessment fee until their application has passed a completeness check. This reduces up-front costs for applicants. Where an application does not pass the completeness check, the applicant no longer has to wait for a refund of the assessment fee to be processed.

Fee Now Previously

NVR RTO Renewal of Registration—Application Lodgement Fee

$500 per application

$900 lodgement fee per application
(+ $250 data entry fee for manual submissions)

PLUS

$7,000 base assessment fee per application;
+ $145 per qualification in excess of 4;
+ $50 per unit of competency in excess of 20;
+ $700 per delivery site in excess of 2;
up to a total cap of $50,000

Why? This change (from 6 July 2018) simplifies and streamlines the fee structure. It results in lower costs for RTOs seeking renewal of their registration.

Fee Now Previously

NVR RTO Change of Scope—Application Lodgement Fee

$500 per application

$920 lodgement fee per application
(+ $100 data entry fee for manual submissions)

PLUS

+ $135 per additional qualification;
+ $260 for up to 7 additional units of competency;
+ $135 per additional unit of competency in excess of 7.

Why? This change (from 6 July 2018) simplifies and streamlines the fee structure. It results in lower costs for RTOs seeking to change the scope of their registration. This change is designed to make it easier for RTOs to continually adapt their scope of registration to meet the needs of their current and potential students.

Note:

  • There is no fee or charge for NVR RTOs adding equivalent training package qualifications to their scope of registration.
  • There is no fee or charge for NVR RTOs removing items from their scope of registration.
  • The NVR RTO Annual Registration Charge has not changed.
  • ASQA may decide it is necessary to conduct a compliance audit as part of renewing NVR RTO registration. In such a case, compliance audit charges will apply. See here for or more information on compliance audits.

What fees and charges have changed for CRICOS providers from July 2018 and why?

Fee Now Previously
CRICOS Initial Registration—Application Lodgement Fee $500 per application $1,000 lodgement fee per application

CRICOS Initial Registration—Application Assessment Fee

$8,000 per application
+ $155 per qualification in excess of 4;
+ $1,640 per delivery site in excess of 2;
up to a total cap of $50,000

(No change)

Why? This change (from 6 July 2018) simplifies and streamlines the fee structure. It results in lower costs for organisations seeking initial registration as a CRICOS provider.

Fee Now Previously
CRICOS Renewal of Registration—Application Lodgement Fee

$500 per application

$1,050 lodgement fee per application
CRICOS Renewal of Registration—Application Assessment Fee

$7,000 per application
+ $155 per qualification in excess of 4;
+ $820 per delivery site in excess of 2;
up to a total cap of $50,000

(No change)

Why? This change (from 6 July 2018) simplifies and streamlines the fee structure. It results in lower costs for organisations seeking renewal of registration as a CRICOS provider.

Fee Now Previously

CRICOS Change of Scope—Application Lodgement Fee

$500 per application to add 1 new qualification
+ $150 for each additional qualification;
+ $1,640 for additional student capacity and/or one additional (or replacement) delivery site;
+ $820 for each additional (or replacement) delivery site;
up to a total cap of $50,000

The base fee was previously $1,400.

There are no changes to the other components of this fee.

Why? This change (from 6 July 2018) simplifies and streamlines the fee structure. It results in lower costs for organisations seeking renewal of registration as a CRICOS provider.

Note:

  • There is no fee or charge for applying to lengthen or shorten the published duration of an existing CRICOS course.
  • There is no fee or charge for CRICOS providers removing items from their scope of registration.
  • The CRICOS Annual Registration Charge has not changed.

How have charges for compliance audits changed from July 2018 and why?

Fee Now Previously

Compliance Audit Charge

$275 per auditor hour
+ Travel costs incurred for parts of an audit that are conducted outside of Australia

$250 per auditor hour
+ Travel costs incurred in and outside of Australia

Why? Reduced domestic travel costs apply from 6 July 2018, recognising additional costs previously borne by rural and remote providers.

Why have ASQA’s fees and charges changed as of July 2018?

ASQA reviews its fees and charges regularly to ensure they support Australian Government policy outcomes, and are consistent with current conditions in the vocational education and training (VET) sector.

As a cost recovery agency, ASQA also ensures its fees and charges are consistent with the actual cost involved in performing ASQA’s regulatory activities.

ASQA’s fees and charges structure is designed to:

  • provide additional incentive for providers to maintain their compliance with the VET Quality Framework
  • provide cost reductions for providers that demonstrate a high degree of compliance
  • increase simplicity and efficiency for providers and for ASQA, which reduces costs and administrative burdens on all sides.

If I need to add a course to my CRICOS scope, do I also need to add it to my RTO scope?

Yes—you must submit two applications to add the items to your registered training organisation (RTO) registration and to your Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) registration. See here for more information.

When will ASQA’s new fees and charges take effect?

The 2018-19 schedule of fees and charges takes effect as of 6 July 2018.

If you have been notified before 6 July 2018 that an audit or an evidence review is to take place, the previous schedule of fees and charges will apply for the entirety of the process (i.e. until the audit or evidence review is completed).

Were stakeholders consulted on the changes to fees and charges?

Yes. Public consultation on proposed changes to ASQA’s fees and charges took place from 14 August to 12 September 2017. Consultation was based on a document published on ASQA’s website that detailed the proposed schedule of fees and charges for implementation in 2018.

Stakeholders were invited to provide feedback, or to seek clarification on any aspect of the fees and charges before submitting feedback, via a range of channels. These included an online form that was added to ASQA’s website, and a series of face-to-face and online briefing sessions.

Stakeholder feedback was supportive of the proposal document. A clear majority of submissions received during the consultation period expressed favourable opinions.

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