Overview of provider activity

To assist the sector, ASQA is providing an interim report on provider activity.

Between 23 March 2020 and 31 December 2020:


providers notified ASQA of an intention to withdraw their registration and permanently close their operations due to COVID-19.


providers notified ASQA of an intention to temporarily close their campuses and to temporarily cease delivery of all training and assessment (registration hold).


providers have notified ASQA of an intention to vary their on-site delivery arrangements with 1,085 providers notifying ASQA that they are offering all or a number of their courses via online delivery arrangements either instead of, or in addition to, face-to-face classes.


providers have applied to add 8,026 qualifications, accredited courses and/or units of competency to their scope of registration.

There has been a significant increase in applications to add training products in April to June compared to January to March 2020 and April to May 2019 and April to June 2019 to date

  2019 2020
  Jan - Mar April - May April - June Jan - Mar April - May
Change of scope applications          
CRICOS 58 46 68 73 71
VET 367 218 346 383 473
Total 425 267 414 456 554
Number of products in change of scope applications          
CRICOS 112 91 135 142 156
VET 957 602 969 900 1245
Total 1069 693 1104 1042 1401

The qualifications most frequently added to scope during between 1 April and 31 May 2020, in order, are:

  • BSB80615 - Graduate Diploma of Management (Learning) (30)
  • BSB80515 - Graduate Certificate in Management (Learning) (19)
  • BSB61015 – Advanced Diploma of Leadership and Management (18)
  • BSB51415 – Diploma of Project Management (15)
  • CHC33015 – Certificate III in Individual Support (15)
  • SIT40516 - Certificate IV in Commercial Cookery (15)

The units of competency most frequently added to scope are:

  • CPCCWHS1001 – Prepare to work safely in the construction industry (17)
  • HLTAID001 – Provide cardiopulmonary resuscitation (17)
  • RIIWHS206 – Control traffic with portable traffic control devices and temporary traffic signs (15)
  • RIIWHS303 – Position, set up and program portable traffic control devices (14)
  • HLTINF001 – Comply with infection prevention and control policies and procedures (13)
  • RIIRIS402E – Carry out the risk management process (13)

97.7 percent of providers have submitted their Declaration on Compliance. This is illustrated by the sharp increase in the Material Change Notifications received by ASQA between 15 April and 13 May 2020.

The graph below shows the number of applications and material change notifications received by ASQA.

Applications and Material Changes by week

Complaint numbers to ASQA have remained steady – with COVID-19 related complaints emerging but in small numbers. Of the 236 complaints and intelligence reports received by ASQA, 39 relate specifically to COVID-19. The emerging issues in relation to COVID‑19 that have been reported to ASQA by way of complaints include:

  • Online delivery – providers not amending course content or resources to suitably deliver online training. Similarly, concerns from learners were raised in relation to meeting their work placement/practical components. This categorisation of complaints also gives rise to learners receiving inconsistent assessment guidelines, and the use of different household resources to meet practical assessments, which may not be consistent with the assessment requirements of the units being completed.
  • A request for a refund, or negotiation of tuition fees. While this does not fall in ASQA’s jurisdiction there have been complaints requesting a refund or to be able to negotiate fees with providers as learners had originally enrolled in face-to-face learning, and as a result of COVID-19 are now not receiving what they had paid for.
  • Slow response to COVID-19 requirements. Also falling outside ASQA’s jurisdiction, a small number of complaints have been received indicating a slow approach from providers in enforcing social distancing guidelines, and ensuring appropriate hygiene protocols are maintained at training facilities.

ASQA received 1368 enquiries by email or phone relating to COVID-19 between 23 March and 31 May.

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