Please submit your complaint using the online complaints form. This form asks you for information that ASQA requires to consider your complaint.
If you are unable to use the form, please contact the ASQA Info line on 1300 701 801.
Tips for submitting a complaint
ASQA can consider your complaint more effectively if you provide all the required information.
Show you have exhausted your provider's formal complaints process
When submitting your complaint, you will be required to provide evidence that you have attempted to resolve your complaint through your provider's internal complaints mechanism, or by writing to the chief executive.
Be aware that anonymous complaints can be less effective
While ASQA can investigate anonymous complaints, we won't be able to contact you to request more information.
Provide as much relevant detail as possible
When describing your problem, be specific. Include dates and times, venues, and the names of people involved. Only include details relating to your complaint.
Provide evidence to support your complaint
This might include emails from your provider, screenshots from a website, or course materials.
Understand ASQA's role
ASQA accepts complaints as a way of gathering information about training providers. ASQA uses this information to target its resources at the providers that pose the greatest risk to the quality of Australia's vocational education and training sector.
ASQA's role does not include providing a student advocacy service. This means that we cannot contact your provider and request for them to take action on your behalf.