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Complaints

ASQA accepts complaints about training providers from all members of the community.

ASQA takes a risk-assessment approach to student complaints, which allows us to focus on risks to the quality of vocational education and training in Australia.

ASQA is not a consumer protection agency and cannot act as an advocate for individual students. However, ASQA highly values complaints about training providers—all complaints are used as intelligence to inform regulatory activities.

For more information on how ASQA handles complaints, refer to ASQA’s policy on Managing complaints about training providers (PDF).