Your training provider is required to have a formal complaints and appeals process to make sure that complaints are addressed effectively and efficiently.
This process should include the option for you to appeal your complaint—that is, to have someone independent of your training provider look at your complaint—if you are not satisfied.
You should only submit a complaint to ASQA if:
- you have made a complaint directly to a training provider, and
- you have received a response which does not resolve your issue, and
- you have requested an independent review of your complaint and your issue is still not resolved.