What happens during an audit?

ASQA customises each audit undertaken to the particular RTO or provider. An RTO or provider’s compliance history and ASQA’s detailed risk intelligence gathering will inform the depth and scope of an audit.

This customised approach means that providers who demonstrate a higher risk profile, poor compliance history or poor student outcomes will be subject to deeper-level audits.

In most cases, an audit will require a visit to the physical training site. The length of a site visit will vary based on the size of the provider and the scope of the audit.

Our auditors will seek to verify the evidence of compliance supplied by providers. They may do this by: 

  • looking at the experience of students (e.g. assessments, student files rather than only ‘assessment master tools’)
  • evaluating the adequacy of facilities and equipment
  • researching and seeking other intelligence, including looking at websites and social media
  • interviewing students to confirm providers claims
  • interviewing trainers and assessors
  • contacting relevant third parties.

Is there a charge for compliance audits?

ASQA charges a rate of $275 per auditor, per hour, for RTO compliance audits.

ASQA does not currently charge for CRICOS or ELICOS audits conducted under the Education Services for Overseas Students Act 2000 (ESOS Act).

This charge is a result of ASQA’s role as a partial cost recovery agency.

The charge applies to time spent by ASQA on:

  • planning the audit
  • conducting the audit
  • preparing the audit report
  • other related business processes.

If any part of the audit is conducted outside Australia, reimbursement of all reasonable costs incurred by ASQA, including the cost of travel, will be required.

We are unable to provide an estimate of the cost of your audit in advance. When we have finalised the audit, we will send you an invoice for expenses incurred.

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