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What to expect at an ASQA audit

Before the site visit

The standard notification period is one to three months prior to your site visit; however, in some cases shorter notice or no notice may apply. For example, ASQA may conduct an audit without notice if intelligence indicates students are at risk or if there are significant concerns about a provider’s practices.

Notification is by email to your CEO’s registered contact address on training.gov.au

Before the site visit, the audit team:

  • will advise you which training products and sites are intended for review as part of the audit
  • will seek information from a broad range of data sources, including other government agencies
  • may make a request for additional information—this might include training and assessment strategies, delivery data or student information for the purposes of administering a student survey.

It is important to note that your audit can include information collected before and after the site visit. For example, information collected about your organisation’s marketing and advertising practices from your website and social media may inform ASQA’s assessment of your marketing and advertising practices.

Student input

Student input is a fundamental part of ASQA’s audit approach.

Find out more about how ASQA seeks student input into the audit process.

During your site visit

Your audit will be structured around your training provider’s practices and behaviours in relation to the phases of the student experience. The table below shows the key standards in the Standards for Registered Training Organisations 2015, the ELICOS Standards 2018, and the National Code of Practice for Providers of Education and Training to Overseas Students 2018 mapped against the phases of the student experience. ASQA will also look at your compliance with the standards relating to regulatory compliance and governance during the audit process, including at the site visit.

Your auditor will determine the standards and qualifications to be audited; however, these may be amended during the audit process if required.

Registered training organisations (RTOs) are required to meet all the requirements of the VET Quality Framework, including all Standards for Registered Training Organisations (RTOs) 2015. Providers delivering training to overseas students are required to meet all of the requirements of the National Code and/or the ELICOS Standards.

What will the auditors look at?

ASQA auditors will look at your practices and behaviours in relation to the five stages of the student journey as well as your documented systems and processes.

Auditors will seek to corroborate the evidence provided by providers by, for example:

  • looking at the actual experience of students (e.g. assessments, student files rather than only ‘assessment master tools’)
  • researching and seeking other intelligence including looking at websites and social media
  • interviewing students to confirm providers claims
  • interviewing trainers/assessors
  • contacting relevant third parties.

Audit preparation

It is important to note that ASQA auditors will focus on your long-term good practices and behaviours.

(This means that ‘audit preparation’ in the lead-up to the audit will not significantly affect your audit outcome. Instead, you should be focused on delivering quality at each stage of the student experience, and meeting the required standards, at all times.)

To ensure that your provider is delivering quality training and assessment and meeting the required standards, you are encouraged to: