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Aged and community care training, 2013

Outline of the review

ASQA initiated this review in November 2012 in response to the Productivity Commission's 2011 report, Caring for Older Australians.

This review relied on audits of registered training organisations, surveys of registered training organisations, and stakeholder feedback for its findings.

The review was completed and the report published in late 2014. The findings, recommendations, and ongoing outcomes from this review are discussed below.

Key findings

Key findings of the review include:

  • Aged and community care training programs are largely too short and include insufficient time in a workplace for satisfactory skills development.
  • Registered training organisations (RTOs) delivering high-quality training programs face unfair competition from those RTOs offering cheap and unrealistically short training programs.
  • Most RTOs offering aged care and community care training were not fully compliant at the initial audit, with 87.7% not complying with at least one of the national training standards.
  • RTO leadership and staff had a poor knowledge and understanding of the required national standards, and of the requirements of training packages (which form a core element of these national standards).
  • Most RTOs offering aged and community care training struggle with appropriate assessment. Up to 80.0% of RTOs had compliance issues with assessment at the initial audit.

The report discusses these and other findings in detail and includes ASQA's recommendations in relation to these findings.


The review made 10 recommendations, some of which proposed that ASQA take certain actions in carrying out its regulatory functions. Others recommendations involved VET sector stakeholders. ASQA is progressively implementing those recommendations that relate directly to its regulatory functions, and is working with vocational education and training (VET) stakeholders to implement the other recommendations.

Frequently asked questions

Can an RTO choose not to assess in the workplace?

No. Core units require some assessment in the workplace. The Community Services training package is under review and work placement is recommended.

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