Find more help with complaints

Consumer protection agencies

The consumer protection agency in your state or territory:

can provide information about seeking a refund or a cancellation of your course fees
can provide information about your rights and obligations
may be able to help you negotiate with your training provider.

If you are studying with a provider that is located in a different state or territory to where you live, you can report your concerns to the Australian Competition & Consumer Commission.

State or territory	Agency and contact details
Australian Capital Territory (ACT)	ACT Fair Trading Phone: (02) 6207 3000
New South Wales (NSW)	NSW Fair Trading Phone: 13 32 20
Northern Territory (NT)	Northern Territory Consumer Affairs Phone: 1800 019 319
Queensland (QLD)	Fair Trading Phone: 13 74 68
South Australia (SA)	Consumer and Business Services Phone: 13 18 82
Tasmania (TAS)	Consumer Affairs and Fair Trading Phone: 1300 65 44 99
Victoria (VIC)	Consumer Affairs Victoria Phone: 1300 55 81 81
Western Australia (WA)	Consumer Protection Phone: 1300 304 054

If you are studying with a provider that is located in a different state or territory to where you live, you can report your concerns to the Australian Competition & Consumer Commission.

State or Territory Ombudsman

Your state or territory ombudsman may be able to help if:

your complaint is about fees and refunds, and
you are studying with a government-run provider (such as a TAFE).

State or territory	Ombudsman website address
Australian Capital Territory (ACT)	www.ombudsman.act.gov.au
New South Wales (NSW)	www.ombo.nsw.gov.au
Northern Territory (NT)	www.ombudsman.nt.gov.au
Queensland (QLD)	www.ombudsman.qld.gov.au
South Australia (SA)	www.trainingadvocate.sa.gov.au
Tasmania (TAS)	www.ombudsman.tas.gov.au
Victoria (VIC)	www.ombudsman.vic.gov.au
Western Australia (WA)	www.ombudsman.wa.gov.au

Overseas Student Ombudsman

The Overseas Student Ombudsman may be able to help if:

you are a current or former overseas student, and
you are or were studying with a private provider in Australia.

The Overseas Student Ombudsman deals with complaints about:

refusing admission to a course
fees and refunds
course or provider transfers
course progress or attendance
cancellation of enrolment
accommodation or work arranged by your provider
incorrect advice given by an education agent.

VET Student Loans Ombudsman

The VET Student Loans Ombudsman may be able to help if:

you believe you have a VET FEE-HELP or VET Student Loans debt that you should not have
you believe you have been treated unfairly by a VET FEE-HELP or VET Student Loan approved provider.