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Find more help with complaints
Consumer protection agencies
The consumer protection agency in your state or territory:
- can provide information about seeking a refund or a cancellation of your course fees
- can provide information about your rights and obligations
- may be able to help you negotiate with your training provider.
State or territory | Agency and contact details |
---|---|
Australian Capital Territory (ACT) | ACT Fair Trading Phone: (02) 6207 3000 |
New South Wales (NSW) | NSW Fair Trading Phone: 13 32 20 |
Northern Territory (NT) | Northern Territory Consumer Affairs Phone: 1800 019 319 |
Queensland (QLD) | Fair Trading Phone: 13 74 68 |
South Australia (SA) | Consumer and Business Services Phone: 13 18 82 |
Tasmania (TAS) | Consumer Affairs and Fair Trading Phone: 1300 65 44 99 |
Victoria (VIC) | Consumer Affairs Victoria Phone: 1300 55 81 81 |
Western Australia (WA) | Consumer Protection Phone: 1300 304 054 |
If you are studying with a provider that is located in a different state or territory to where you live, you can report your concerns to the Australian Competition & Consumer Commission.
State or Territory Ombudsman
Your state or territory ombudsman may be able to help if:
- your complaint is about fees and refunds, and
- you are studying with a government-run provider (such as a TAFE).
State or territory | Ombudsman website address |
---|---|
Australian Capital Territory (ACT) | www.ombudsman.act.gov.au |
New South Wales (NSW) | www.ombo.nsw.gov.au |
Northern Territory (NT) | www.ombudsman.nt.gov.au |
Queensland (QLD) | www.ombudsman.qld.gov.au |
South Australia (SA) | www.trainingadvocate.sa.gov.au |
Tasmania (TAS) | www.ombudsman.tas.gov.au |
Victoria (VIC) | www.ombudsman.vic.gov.au |
Western Australia (WA) | www.ombudsman.wa.gov.au |
Overseas Student Ombudsman
The Overseas Student Ombudsman may be able to help if:
- you are a current or former overseas student, and
- you are or were studying with a private provider in Australia.
The Overseas Student Ombudsman deals with complaints about:
- refusing admission to a course
- fees and refunds
- course or provider transfers
- course progress or attendance
- cancellation of enrolment
- accommodation or work arranged by your provider
- incorrect advice given by an education agent.
VET Student Loans Ombudsman
The VET Student Loans Ombudsman may be able to help if:
- you believe you have a VET FEE-HELP or VET Student Loans debt that you should not have
- you believe you have been treated unfairly by a VET FEE-HELP or VET Student Loan approved provider.
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