Fact sheet—Choosing a training or education provider

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This fact sheet explains the most important things to look for when choosing a training or education provider, and a recognised training or education course.

It includes a consumer checklist, a general guide which can help you decide whether a training or education provider is right for you. However, you should also consider whether you need to ask the training or education provider any questions not included in this general guide.

The questions in the checklist apply to the following training and education providers:

  • registered training organisations (RTOs), and
  • English Language Intensive Courses for Overseas Students (ELICOS) providers.

Provider obligations

Training and education providers must market and advertise their services ethically and accurately.

Before you enrol or enter into an agreement with a provider, they must supply you with information about:

  • the training, assessment and support services they provide, and
  • your rights and obligations.

If your employer is also a training or education provider and has made arrangements for you to undertake a program of study, ensure you understand the details of the program.

You should consider:

  • when, where and how the program will be delivered
  • how you can provide feedback or make a complaint about the program, and
  • what happens if your employment ceases—will you still be able to participate in the program?

Using the consumer checklist

The consumer checklist can help you select both the training or education provider and the recognised training or education course that meet your needs.Work your way through the questions in the checklist. Check the box when you are satisfied you have the answer to your question and the information you need to make an informed decision. Consider all of the questions and gather all of the suggested information before enrolling in a course or paying any money.

  Consumer checklist (DOC 835KB)

  Consumer checklist (PDF 242KB)

Complaints

Information about how to make a complaint, for both Australian and international students, is available from ASQA’s website.

Australian students

If you believe that the information provided to you by a training or education provider about courses is inaccurate or unethical, you can lodge a complaint with ASQA.

  • If the provider is within ASQA's jurisdiction, ASQA will consider your complaint.
  • If the provider is not within ASQA's jurisdiction, you will be directed to the relevant state regulator.

International students

If your complaint is about a private training provider, you can lodge an external appeal with the Overseas Students Ombudsman.

If your complaint is about a public training provider (i.e. TAFE) you can lodge an external appeal with the Ombudsman’s Office in your state or territory, or in South Australia, the Training Advocate. Contact details are available on the ASQA website.

Contact ASQA

You can contact ASQA Monday to Friday, 9.00 am to 7.00 pm AEST, by calling the Info line on 1300 701 801. You can also ask a question by emailing enquiries@asqa.gov.au.


Download the Fact sheet—Choosing a training or education provider (PDF 835kb).

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